Part Time Customer Service Associate

Position Overview

As a Part Time Customer Service Associate, you will be interacting with customers to provide world-class service at Hertz. In this role, you will flex into various customer service functions—from greeting customers and answering inquiries, to processing rentals and returns—with the goal of delivering a seamless experience. Compensation: $14.75 hourly

Key Responsibilities

• Provide world-class customer service by managing the rental (and occasionally return) process in compliance with Hertz’s policies and procedures.
• Welcome each customer with a smile and proudly represent Hertz through professional appearance, language, and behavior.
• Ensure every customer receives a clean and safe vehicle, taking ownership of each service experience and resolving issues promptly.
• Utilize company approved sales and service techniques to determine customer needs and offer optional products accordingly.
• Prepare all rental and return documents accurately, review rental parameters, and ensure that charges and return details are correct.
• Answer phones and assist customers by resolving service issues and coordinating to minimize wait times.
• Embody a passion for going for the WOW! and build brand loyalty throughout every customer interaction.

Required Qualifications

• Passion for customer service with strong attention to detail.
• Self-motivated with a drive to achieve and exceed targeted goals.
• Strong computer proficiency, including typing skills and the ability to navigate multiple systems simultaneously.
• Proficiency in English with excellent written and oral communication skills (additional language skills are a plus).
• Ability to work in a fast-paced environment while maintaining exceptional organizational and time management skills.
• Demonstrated professionalism, interpersonal skills, and the ability to work well within a team.
• 100% customer focus with proven experience in a customer-facing environment.

Additional Requirements

• Willingness to work flexible shifts including weekends, holidays, and overtime as required.
• Ability to work outdoors in all weather conditions and remain on your feet for long periods.

Benefits & Perks

• Up to 40% off the base rate on any standard Hertz rental
• Medical, Dental & Vision plan options
• Retirement programs including 401(k) employer matching
• Paid Parental Leave & Adoption Assistance
• Employee Assistance Program for employees and family
• Educational Reimbursement & Discounts
• Voluntary Insurance Programs including Pet, Legal/Identity Theft, and Critical Illness coverage
• Perks & Discounts such as Theme Park Tickets and Gym Discounts