Assistant Director of Operations

Position Overview

Born in Madrid and now expanding globally, Amazónico is a high-energy, immersive dining destination inspired by the cultural richness and bold spirit of the Amazon region. With locations in London, Dubai, Monaco, and now Miami, Amazónico fuses upscale dining, vibrant music, and lush design into one unforgettable experience.

We are seeking a highly hands-on, detail-oriented Assistant Director of Operations to support the daily execution of service across all areas — including the main dining room, sushi bar, terraces, lounges, and cocktail bar. The ideal candidate is on the floor daily, visible to both staff and guests, acting as a leader, coach, and operator who can anticipate needs, solve problems in real time, and drive the team toward success.

Key Responsibilities

• Lead daily service operations across all areas (restaurant, bar, lounges, sushi bar, and terrace) ensuring alignment with Amazónico standards.
• Conduct detailed pre-shift meetings and post-service recaps to align teams on expectations, pacing, and guest flow.
• Support the Director of Operations in executing the service vision and maintaining brand consistency across all guest touchpoints.
• Supervise floor managers and department heads, providing real-time coaching and redirection during service.
• Act as a floor leader and point of contact during peak periods, resolving guest issues promptly and professionally.
• Ensure all stations are properly set, stocked, and staffed before every service; address deficiencies immediately.
• Partner with BOH leadership to coordinate timing, menu flow, and communication between kitchen and FOH.
• Drive labor efficiency through strategic scheduling, deployment, and active floor supervision.
• Perform daily walkthroughs to ensure compliance with cleanliness, safety, and maintenance standards.
• Assist in the onboarding and training of all managers and hourly staff to ensure elevated service delivery.
• Manage daily reporting, shift notes, and operational handoffs to ensure continuity between shifts.
• Serve as acting Director of Operations when needed.

Required Qualifications

• Minimum 5–7 years of progressive leadership in high-volume, luxury or fine dining operations.
• Deep knowledge of operational areas including dining room, bar, lounge, service flow, staff deployment, POS systems, and guest recovery.
• Ability to lead by example – remaining calm under pressure, firm but fair, and highly visible on the floor.
• Proven ability to manage multiple service environments simultaneously with precision and grace.
• Fluency in operational logistics, labor planning, and service choreography.
• Excellent communication, delegation, and follow-through skills.
• Bilingual (English/Spanish) preferred.
• Availability to work nights, weekends, holidays, and late hours as needed.

Benefits & Perks

• Compensation: From $100,000.00 per year plus performance bonus
• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off & holidays
• Uniform and family meal provided
• Career growth in a global, expanding brand
• Job Type: Full-time
• Schedule: 8 hour shift
• Work Location: In person