Product Analyst - Operational Cutover Lead

Overview:

TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. The below job opportunity is to one of Our clients who is a global leader in personal care and home fragrance, including top-selling collections for fine fragrance mist, body lotion and body cream, 3-wick candles, home fragrance diffusers and liquid hand soap.

Job Title: Product Analyst Operational Cutover Lead

Location: Columbus, OH 43230

Duration: 5 Months

Job Type: Temporary Assignment

Work Type: Hybrid

Job Description

Summary

The Product Analyst Operational Cutover Lead will support the Order Management System (OMS) migration program by owning business and operational readiness and leading the operational execution of cutover activities, reporting to the program's Business Delivery Lead. This role will work in close partnership with a Technical Cutover Lead, who is responsible for system, data, and infrastructure migration activities. Together, these roles will ensure a coordinated, end-to-end transition from legacy systems to the new OMS platform. The Product Analyst will act as the bridge between business operations and technical teams, ensuring that operational workflows, teams, and processes are fully prepared for launch and aligned with the technical cutover plan.

Key Responsibilities

Operational Cutover Leadership

• Own the operational cutover plan, meeting with business leads to ensure all business and operational activities are defined, sequenced, and aligned to the technical cutover timeline
• Partner directly with the Technical Cutover Lead to synchronize:
• System cutover timing
• Data migration dependencies
• Environment readiness
• Go/no-go decision criteria
• Translate technical cutover activities into business impacts and operational actions
• Partner with business leads to identify and document business impacts and operational actions related to technical cutover activities
• Ensure clear alignment between technical milestones and operational execution steps

Joint Cutover Planning (Business + Technical Alignment)

• Co-develop an integrated end-to-end cutover plan with the Technical Cutover Lead
• Identify and manage cross-dependencies between:
• System changes and business processes
• Data availability and operational workflows
• Platform readiness and customer experience
• Participate in and help drive cutover command center structure, roles, and escalation paths

Operational Readiness

• Ensure all business teams are prepared for cutover, including:
• Customer Care
• Fulfillment / Warehouse
• Store Operations
• Finance / Payments
• Validate that operational processes function correctly in alignment with technical system states (pre-, during-, and post-cutover)
• Define business readiness criteria required for go-live

Cutover Runbook & Rehearsals

• Develop and maintain the operational cutover runbook, including:
• Business activities during cutover window
• Timing relative to technical events
• Decision points and checkpoints
• Rollback/contingency procedures from a business perspective
• Partner with the Technical Cutover Lead to execute mock cutovers / dress rehearsals
• Capture gaps and ensure remediation prior to launch

Execution & Command Center Support

• Serve as the operational lead during cutover execution
• Participate in the cutover command center, ensuring:
• Business teams are informed and executing as planned
• Issues are triaged and escalated appropriately
• Operational impacts are clearly communicated
• Act as the primary liaison between business stakeholders and the Technical Cutover Lead during live cutover

Post-Cutover Stabilization

• Coordinate business-side stabilization efforts post-launch
• Monitor operational KPIs (order flow, fulfillment, cancellations, customer contacts, etc.)
• Partner with technical teams to resolve issues impacting operations
• Lead post-mortem and lessons learned from an operational perspective

Qualifications Required

• 5+ years of experience in product, business analysis, program coordination, or operations
• Experience supporting large-scale system implementations, migrations, or launches
• Experience working cross-functionally with both technical and business teams
• Strong ability to translate technical concepts into business impacts
• Experience creating runbooks, operational plans, or launch playbooks

Preferred

• Experience working alongside technical program managers, release managers, or cutover leads
• Familiarity with OMS platforms, specifically Manhattan Active Omni, e-commerce operations, or retail fulfillment workflows
• Experience participating in cutover events, releases, or command center environments

Key Skills

• Process redesign definition
• Alignment through collaboration
• Cross-functional coordination
• Risk identification and management
• Runbook Creation and execution
• Strong communication under pressure

Success Metrics

• Seamless coordination between operational and technical cutover activities
• Successful OMS cutover with minimal customer and business disruption
• Clear alignment between business readiness and technical readiness
• Effective execution of cutover rehearsals and launch plan
• Rapid stabilization and issue resolution post-launch

TekWissen Group is an equal opportunity employer supporting workforce diversity.

Skills:

Analysis Skills, Business Analysis, Business Operations, Business Plan, Business Processes, Communication Skills, Cross-Functional, Customer Experience, Customer Support/Service, Data Migration, Diversity, Finance, Large-Scale Systems, Leadership, Metrics, Operational Audit, Operations Planning, Operations Processes, Order Management, Order/Customer Fulfillment, Performance Metrics, Personal Care, Plan Meetings, Problem Solving Skills, Product/Service Launch, Project/Program Coordination, Release Management/Engineering, Retail Operations, Risk Analysis, Risk Management, Sales, System Migration, Technical Leadership, Technical Operations, Warehousing, Workforce Management, eCommerce

TekWissen LLC

WE THE TEKWISSEN PEOPLE

TekWissen offers you a broader portfolio of services, industry-leading solutions, and the meaningful innovations that give you greater flexibility and speed to respond to market dynamics, reduced costs and risk to improve enterprise performance, and increased productivity to enable growth.

To keep pace with global market demands, TekWissen keeps its finger on the pulse of change. Our organized approach to guiding a project from its inception to closure. Managing projects is becoming more and more important as we enter the digital era. To cope with the pace that this transition demands, a method is required to manage projects so they can yield quality work, while incorporating efficient use of time and resources.

Project involves identifying which quality standards are relevant to the project and determining how to satisfy them.

It is important to perform quality planning during the Planning Process and should be done alongside the other project planning processes because changes in the quality will likely require changes in the other planning processes, or the desired product quality may require a detailed risk analysis of an identified problem. It is important to remember that quality should be planned, designed, then built in, not added on after the fact.

Capabilities and accomplishments in one TekWissen business enhance the opportunity for success in the others. Put simply, TekWissen's unique combination of attributes promotes success.

Company Size:

100 to 499 employees

Industry:

Computer/IT Services

2009

Website:

http://www.tekwissen.com/