Customer Service Representative-Inbound- SPANISH/ENGLISH BILINGUAL-REMOTE

Position Overview

The Customer Service Representative is responsible for receiving calls from child support client stakeholders in accordance with Standard Operating Procedures and contractual obligations; categorizing all calls received in one of the categories provided; record any abusive and/or extraordinary calls; and be responsible for other duties as assigned.

Key Responsibilities

• Must maintain a general understanding of policies and procedures
• Possess strong oral and written communications skills
• Knowledgeable in modern office practices, procedures and equipment
• Exhibit excellent Interpersonal skills using tact, patience and courtesy

Required Qualifications

• High School Diploma or equivalent required
• At least one year prior experience in an area of service delivery, customer service, call center technology, or related field. Will accept equivalent combination of education and work experience that provides the knowledge, skills, and abilities needed to perform the position duties
• Must be proficient in data entry skills including keyboard, mouse and 10 key pad
• Must be able to type a minimum of 35 WPM. A typing test will be administered during the interview process
• Basic knowledge of Microsoft Office
• Fluent in English and Spanish is a must

Required for Remote Work

• Quiet and distraction-free place in your home to work at a desk/table.
• Reliable, high-speed internet connection with at least 50 mbps download speed - cable or fiber (NO dial-up, satellite, pre-paid internet or cellular hotspots)
• Smartphone with Android OS or iPhone for user authentication

Benefits & Perks

• Work From Home
• 3 week Virtual Paid Training.
• Set schedule
• Medical, Dental, Vision after 30 days of enrollment for all Full Time employees
• 401 (k)
• Paid Time Off (PTO) accrual on your first day!
• Health Club Reimbursements
• Career Growth Opportunities
• Wear Your PJs, Fuzzy Socks, Slippers or Flip Flops To Work
• Exciting, Fun and Supportive Virtual Work Environment
• Coworkers Who Feel Like Family; We celebrate you!