Jewelry Sales Consultant

Position Overview

Location: San Diego, CA. Our Jewelry Consultants provide an exceptional experience for every Brilliant Earth customer. As a Jewelry Consultant, you will guide customers through the life of the sale via engaging in-person and virtual appointments, phone calls, or live-chat. You will assist customers in finding their best jewelry match from our luxury product line. Compensation: $22/hour. Schedule: Full-time, including weekend days; this role is in-person at our San Diego showroom.

Key Responsibilities:

• Utilize sales strategies and deep product knowledge to guide customers through multiple purchasing decisions via appointments and walk-in consultations, creating memorable and personalized experiences.
• Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual revenue targets while providing a luxury customer experience.
• Proactively greet, check-in, and assist customers in the purchasing process, ensuring a one-on-one engaging experience.
• Conduct post-sale appointments to assist and educate customers returning for pick-ups, exchanges, resizing, and other inquiries.
• Call customers to confirm showroom appointments and answer any pre-appointment questions.
• Review customer feedback surveys and online reviews, collaborating with leadership to continuously improve the customer experience and sales performance.
• Enforce policies in the waiting area to ensure a safe, pleasant environment and maintain product security.
• Open and/or close the showroom and waiting area as needed.
• Use the ERP system to manage tasks and facilitate cross-functional communication.
• Act as a brand advocate by sharing Brilliant Earth's mission for a more sustainable, transparent, and compassionate jewelry industry.

Required Qualifications:

• A passion for the customer with a commitment to providing an exceptional experience.
• A drive to exceed sales goals and a self-proclaimed "over-achiever" attitude.
• Keen attention to detail and the ability to thrive in a fast-paced environment.
• Excellent communication skills for effective interaction in-person, via email, or through live chat.
• Strong collaboration skills, with a focus on teamwork to drive success.

Benefits & Benefits:

• Career Growth through regular one-on-one meetings, diverse training opportunities, and annual 360° reviews.
• Set Schedule with consistent weekly hours and two consecutive days off.
• Join a diverse, mission-minded team dedicated to cultivating a transparent and inclusive jewelry industry.
• Lifestyle Spending Account for eligible wellness expenses such as gym memberships and counseling.
• Continued Education support with company-sponsored training and tuition reimbursement for role-specific courses.
• Employee Discounts on Brilliant Earth's jewelry.
• Sales Incentive Programs including quarterly bonuses, additional bonuses for exceeding goals, and monthly rewards for top sales performance.
• Mental Wellness Perks with access to self-care apps, seminars, and a 24/7 Employee Assistance Program.
• Opportunities for Giving Back and Volunteer work through local community initiatives.
• Medical, Dental, and Vision plans, including options with $0 monthly premiums and employer HSA contributions.
• 401k match to support your future savings.
• Paid Time Off, accumulating three weeks in the first year.
• Paid Parental Leave to support growing families.
• Disability and Life Insurance, fully employer-paid.
• Pre-Tax Commuter Benefits.