Telecommunications Field Engineer

Position Overview

Location: UK (Field-Based)
Employment Type: Full-time

The Level 2 Field Engineer is responsible for advanced field support, installation activities, and escalation-level maintenance across a wide range of network technologies. This role combines hands-on engineering work with mentoring responsibilities, supporting junior field staff while ensuring technical tasks are carried out to a high standard. The engineer will lead on complex fault resolution, supervise on-site activity, and uphold engineering best practice throughout all deployments and service operations.

Key Responsibilities

• Field Support & Maintenance: Provide first-line and escalation-level maintenance across customer sites.
• Attend faults promptly and ensure service-level commitments are met wherever possible.
• Carry out installation, commissioning, and testing duties on both project work and live network environments.
• Participate in out-of-hours call-out rota as required.
• Maintain accurate and timely updates to internal service desks and project teams.
• Take ownership of assigned issues and drive them through to resolution.
• Technical Delivery: Lead the diagnosis and resolution of complex network, transmission, and infrastructure issues.
• Install hardware including metal containment, racks, cable trays, and related fixtures.
• Perform fibre and copper cable installation, termination, testing, labelling, and securing.
• Complete continuity checks and optical/electrical measurements using industry-standard test equipment.
• Carry out AC/DC connections up to the point of energisation.
• Execute structured cabling installations to required engineering standards.
• Leadership & Supervision: Provide day-to-day guidance to junior engineers and contractors during field works.
• Ensure work is delivered safely, efficiently, and in line with quality expectations.
• Review and manage RAMS documentation and ensure compliance on-site.
• Conduct installation quality audits and oversee corrective actions when needed.
• Deliver hands-on coaching through practical workshops and field-based guidance.
• Act as the senior engineer on assigned projects, offering technical escalation support.
• Project & Documentation: Produce clear, accurate engineering documentation and reports.
• Support project teams with basic project coordination tasks where required.
• Monitor KPIs and provide feedback on performance and service quality.
• Perform site inspections for HSE compliance and safety verification.
• Communication & Professionalism: Build strong, positive working relationships internally and externally.
• Represent the organisation professionally at all customer and partner sites.
• Maintain adherence to engineering standards, safety regulations, and operational procedures.
• Adapt to business needs and remain flexible in both scheduling and workload.

Required Qualifications

• Strong background in the physical build and installation of telecoms or network infrastructure.
• Advanced commissioning skills with hands-on experience in transmission, optical, and IP environments.
• Confident in fault finding across PDH/SDH/DWDM, IP networks, structured cabling, and high-capacity data services.
• Skilled in testing and validating circuits including 1G, 10G, 40G, and 100G.
• Knowledgeable in AC/DC power systems, environmental monitoring, and supporting infrastructure.
• Experience working with a broad range of network equipment from major vendors (e.g., optical transport, routing, and switching platforms).
• Strong communication and customer-facing abilities.
• Excellent written English and capable of producing clear engineering reports.
• Able to work effectively under pressure and support others constructively.
• Competent with standard office software and digital reporting tools.
• Able to manage workload independently and deliver to deadline.
• Full, valid driving licence.