IT Technician - Corporate Office

Position Overview

Under the direction of the Director of IT, the IT Technician is responsible for providing technical support for various aspects of all information systems, including national support of YMCA360 products. This role ensures that YMCA technology and business operations effectively meet the needs of staff and members.

Key Responsibilities

• Assist in managing the association's information systems network and workstations.
• Follow the established business procedures of the Association.
• Install, support, update, and test hardware and software to meet association standards.
• Provide telephone support for Greater Wichita YMCA staff and members and national support for systems supporting YMCA360.
• Install and configure building security components (e.g., surveillance cameras) while ensuring ladder or lift safety.
• Service computers by replacing failed components, such as power supplies and hard drives.
• Maintain compliance with all software licenses.
• Keep an organized file system for IT inventory and manuals.
• Clean and vacuum dust from hardware on a semi-annual basis.
• Provide accurate and timely data and reports to management as requested.
• Child Abuse Prevention – Adhere to boundary policies, attend required training, report concerns, follow mandated reporting, secure unused areas, and ensure proper sign-in/out procedures.
• Support Strong Community Campaign fundraising efforts.
• Perform all other duties as assigned.

Required Qualifications

• Minimum age of 19.
• At least one year of advanced education in computer science and/or IT experience, including familiarity with Windows operating systems.
• Ability to perform physical tasks such as climbing stairs, bending, stooping, kneeling, twisting, reaching, walking, and lifting/moving up to 50 pounds.
• Excellent oral and written communication skills.
• Strong problem-solving, organizational, and task management abilities with a demonstrated capacity to make independent, sound decisions.
• High attention to detail and accuracy.
• Initiative, sound judgment, and the ability to maintain discretion and confidentiality.
• Professional appearance and effective ability to work both collaboratively and independently.
• Commitment to the YMCA mission, vision, and values and willingness to attend New Employee Orientation within 30 days of employment.
• Flexibility in work schedule and availability of reliable transportation during work hours.