Director of Operations - Primary Care Centers - Full-time / Part-time

Position Overview

Responsible for directing, implementing, and deploying physician and other disciplines operating initiatives to provide clinical services, increase growth and market reach by service line consistent with the mission of NCHS in accordance with applicable laws and policies. Works closely with the employed Physicians and Department Directors. Responsible for analysis, review of procedures and work flows for optimization of the overall NCPS business. Directs areas for improvement in data, systems, and business processes, as well as the business and administrative operations of the NCPS Physicians, PCC Primary Care Practices (PCCs), Adolescent Medicine Practices and others to include profit and loss (P & L) management for each practice, facility operations, and supervision of support staff.

Key Responsibilities

• Direct, implement, and deploy physician and other discipline initiatives to provide clinical services, increase growth, and expand market reach in line with NCHS’s mission and applicable laws.
• Analyze, review procedures, and optimize work flows for the overall outpatient business while identifying improvements in data, systems, and business processes.
• Direct all phases of planning, implementation, development, and evaluation of programs to ensure goals meet approved strategic plans.
• Oversee the daily operations and financial performance of medical practices/programs, including the preparation of monthly, quarterly, and annual reports.
• Ensure process improvement plans reduce waste, increase efficiency, quality, safety, satisfaction, and cost-effectiveness.
• Promote cost containment by ensuring efficient contractual, billing, and financial operations.
• Manage employee attendance, productivity, and performance; provide ongoing training and feedback.
• Strategically position the organization to react effectively to unplanned circumstances while enhancing revenue and reducing costs.
• Lead development of new strategic initiatives across the network and physician practices.
• Collaborate with Health System service line leaders to ensure strong coordination between physician groups and ancillary departments.
• Enhance continuity of care by aligning policies and processes that support value-based care.
• Work with physician groups and ancillary departments to improve revenue cycle processes (e.g., documentation, coding, collections) to minimize revenue at risk.
• Collaborate with the Chief of the hospitalist division to evaluate service agreements, minimize costs, and increase net revenues.

Required Qualifications

• Bachelor's Degree in Business, Healthcare Administration, Public Health or a related field.
• 3-5 years of experience in a healthcare setting.
• Experience working in a community-based and multicultural environment.
• Supervisory experience.
• Knowledge of healthcare business planning, marketing, and financial management.
• Ability to organize, direct, and coordinate staff effectively.
• Proven skills in engaging with senior executives and building trust with physician leaders.
• Ability to use complex mathematical techniques for budgeting and productivity assessments.
• Familiarity with practice management fundamentals, including physician contracting, on-call scheduling, and professional billing.
• Excellent oral and written communication skills.
• Strong logical and scientific reasoning abilities to interpret technical and statistical data.
• Demonstrated strong organizational skills.

Preferred Qualifications

• Master Degree preferred.