Technical Support/Customer Advocate Agent

Position Overview

THIS IS A REMOTE POSITION. WORK FROM YOUR HOME. Cybertron is seeking Technical Support / Customer Advocate Agents to join our team. At Cybertron we strive to provide a top level professional and friendly service to our customers. Your job is to assist our customers through their entire experience starting from consideration, purchase, and post purchase. You will be incentivized in your efforts to provide the best possible customer experience.

Key Responsibilities

• Provide technical support and assistance to customers regarding their hardware and software issues.
• Communicate with customers as required: keeping them informed of incident progress, and notifying them of any impending changes.
• Work with supervisors and other departments to facilitate fast incident resolution.
• Advocate on customers' behalf to ensure high levels of customer satisfaction.
• Provide customers and prospects with hardware recommendations on solutions that meet their requirements.

Required Qualifications

• Interpersonal skills including telephony, communication, active listening, and customer-care.
• Advanced understanding of PC operating systems and common software applications.
• Advanced understanding of PC hardware components.
• Experience with troubleshooting and diagnosing computer issues.
• Technical awareness: ability to match resources to technical issues appropriately.
• Service awareness of all key organizational services for which support is provided.
• Self-motivated with the ability to work in a fast-moving environment.
• 2-year degree in the IT field preferred, but not required.

Benefits & Perks

• Competitive base based on experience and qualifications.
• Uncapped Performance Bonus.
• Uncapped commissions on pre-sales assistance and consultation.
• Health and dental benefits included.
• Full on the job training & support.
• Fun working environment and culture.
• Great opportunity for advancement.