Information Technology (IT) Manager

Position Overview

The IT Manager’s role is to ensure the streamlined operation of the IT department in alignment with the business objectives of the company. In this hybrid role—combining traditional IT management and systems administration—the candidate will plan, coordinate, direct and design IT-related activities while providing administrative support for daily operations. Working closely with executive leadership and other decision makers, the IT Manager will define and implement IT policies, procedures and best practices to support all aspects of technology including hardware, software, operating systems, data communications, networking, cloud systems, and structured cabling.

Reports To: COO

Key Responsibilities

• Manages information technology and computer systems.
• Plans, organizes, controls, and evaluates IT and electronic data operations.
• Troubleshoots hardware and software issues.
• Ensures security of data, network access, and backup systems while maintaining compliance with CIS critical security controls and providing annual compliance reports as required.
• Provides desktop support for internal users and interfaces with external technical support providers.
• Audits systems and assesses their outcomes.
• Preserves assets, information security, and control structures.
• Acts in alignment with user needs and system functionality to contribute toward organizational goals.
• Designs, develops, implements, and coordinates systems, policies, and procedures.
• Identifies opportunities for improvement and implements technology solutions, including custom software tools.
• Manages external IT consultants and vendors to complete projects and monitor day-to-day activities.
• Assesses vendors and develops test strategies for new hardware and software.
• Works with executive leadership to develop department goals, strategy, and budget.
• May supervise part-time internal support staff.
• Provides occasional off-hour and weekend support as required.
• Supports multiple offices with required travel between San Jose, San Ramon, and Sacramento, and collaborates with international IT professionals.

Required Qualifications

• 7+ years proven working experience in IT.
• 3+ years experience in a Manager or Director role.
• Excellent knowledge of technical management, information analysis, and computer hardware/software systems. Expertise is required in:
  • Computer networking, subnetting, IP addressing, VLANs, routing
  • SonicWall firewalls and VPN technologies
  • Dell & Aruba Switching and Ubiquiti WAPs
  • Computer hardware specification, maintenance and troubleshooting (primarily Windows based servers, desktops, and laptops, including high performance workstations)
  • Microsoft Server applications/technologies (Hyper-V, Active Directory, DNS, DHCP, DFS, file and print services)
• Advanced knowledge of Microsoft Office Suite.
• Experience with scripting, especially VBA and PowerShell.
• Experience with Microsoft SQL databases and queries.
• Proficiency in Microsoft 365 administration, especially Azure Active Directory, Exchange Online, and SharePoint.
• Expertise in data center management and data governance.
• Expertise in network and data security.
• Hands-on experience with computer networks including network design, administration, and installation (CCNA or higher preferred).
• Experience with cloud environments including hybrid cloud and transitioning traditionally on-premise services to cloud.
• Strong critical thinking and decision-making skills.
• Excellent project management skills with the ability to prioritize and manage budgets.
• Excellent written and verbal communication skills and interpersonal abilities.
• A history of prompt action and responses.

Preferred Qualifications

• BS in Computer Science or similar field (preferred)

Benefits & Perks

• WFH Flexibility: Up to 40% remote work depending on tasks.
• Location: San Ramon, CA or San Jose, CA with routine travel by car between offices.
• Comprehensive Environment: Work within a forward-thinking company recognized for challenging, diverse, and global projects.