Field Service Eng III

Position Overview

Field Service Engineers travel to customer locations or are assigned to an individual customer site. They are responsible for on‐site installations, startup, diagnosis, service and repair of Axcelis equipment and function as the liaison with customers on administrative, technical, operational, and maintenance issues. They also assist customers by selling and installing equipment modifications, upgrades, and service contracts that enhance the operation of Axcelis products.

Key Responsibilities

• Travel to customer locations or be assigned to an individual customer site.
• Under supervision, handle all on-site installations, startup, diagnosis, service, and repair of Axcelis equipment.
• Act as the liaison with customers on administrative, technical, operational, and maintenance issues.
• Troubleshoot and repair complex electronic and mechanical problems.
• Ensure the customer's facility and support equipment are ready and available for installation.
• Coordinate and perform assembly rebuilds and preventive maintenance on all Axcelis products.
• Interface with technical support, design engineering, and manufacturing engineering on tooling, preventive maintenance procedures, design, and reliability.
• Complete field service reports after each assignment using the Axcelis Business System (FSO and Insight).
• Work from engineering drawings, schematics, and technical manuals during installation, debugging, and repair tasks.
• Follow all established cleanroom cleanliness requirements, procedures, and protocols.

Required Qualifications

• Ability to interface with multiple departments to ensure consistent and effective communication.
• Proven experience in building relationships with customers, vendors, and department contacts.
• Demonstrated ingenuity and logical problem-solving skills to tackle electronic, electrical, pneumatic, mechanical assembly, drive mechanism, and software systems issues.
• Strong technical proficiency with semiconductor equipment.
• Excellent command of reading, writing, and comprehension of English to perform job functions.
• Percent of travel required up to 80%

Preferred Qualifications

• Skilled in customer service, proficiency with Microsoft Products, general computer skills, and Enterprise software.
• Familiarity with semiconductor equipment/parts, a strong customer focus, and knowledge of Axcelis-specific policies (T&E).