System Support Engineer (Onsite) in Irvine, California

Hello,

Hope you are doing wonderful,

My name is Mridul Kant, and I am a Sr. Technical Recruiter at Wise Equation Solutions Inc. I am working on a position for System Support Engineer (Onsite) in Irvine, California, for one of our clients. Your experience appears to be a strong match for this role. If you are open to explore new opportunities, please share your updated resume, and a good time to talk.

Profile / Title

System Support Engineer (Onsite)

Profile Description

This person finds and fixes complex problems in aircraft systems. They investigate issues, discover the root cause, work with engineering teams, and make sure systems run correctly for airlines.

Alternate Profile Titles

• L2 Support Engineer
• Systems Support Engineer
• Production Support Engineer
• Technical Support Engineer (L2)
• Application Support Engineer
• Field Support Engineer

Vertical / Domain Required

Aerospace / Aviation / Embedded Systems

Location

Onsite – Irvine, California

Work Type

Full Time

Experience (Years Minimum)

5 Years

Mode of Interview

Video Interview

Required Documents

Resume, Prescribed Format

Competitor Companies

• Collins Aerospace
• Honeywell Aerospace
• Panasonic Avionics
• Safran
• Boeing
• Airbus
• GE Aerospace

KEYWORDS TO FOCUS

• Priority: Keyword
• Years of Experience: Recent Experience
• Must: L2 System Support, 5–7 Years, Yes
• Must: Troubleshooting (System / Software / Hardware), 5–7 Years, Yes
• Must: Root Cause Analysis, 5–7 Years, Yes
• Must: Log Analysis / Software Logs, 5–7 Years, Yes
• Must: Engineering Investigations, 5–7 Years, Yes
• Must: Issue Reproduction in Labs, 5–7 Years, Yes
• Must: Cross-functional Collaboration, 5–7 Years, Yes
• Required: Automation / Scripting, Not Mentioned, Yes
• Required: Data Analysis / Parsers, Not Mentioned, Yes
• Required: Issue Tracking Tools, Not Mentioned, Yes
• Required: Stakeholder Communication, 5–7 Years, Yes
• Optional: Aerospace / IFE Domain, Not Mentioned, No
• Optional: Remote Aircraft Troubleshooting (AOG), Not Mentioned, No
• Optional: Field Support / Airline / MRO Support, Not Mentioned, No

JOB DESCRIPTION

Role: System Support Engineer – Level 2

Key Responsibilities

• Conduct engineering investigations on complex customer and field system issues.
• Identify root causes independently and propose solutions to development teams.
• Provide investigation progress updates to management and regional engineering teams.
• Take ownership of airline and field-reported issues across Systems, Software, and Hardware.
• Establish and execute investigation action plans.
• Analyze data, software logs, and system BITE; develop parsers and automation scripts to reproduce rare issues.
• Use engineering labs to replicate field issues, troubleshoot, and determine root cause.
• Collaborate with Software, Hardware, System Engineering, suppliers, and Product Design Authority to implement design changes.
• Monitor effectiveness of fixes in lab benches and airline deployments.
• Document plans, progress, and conclusions in issue tracking tools.
• Participate in Field Issue Review Board and support team investigations.
• Remotely connect to aircraft to investigate live issues and support urgent AOG fixes.
• Communicate findings, issue signatures, impacts, and fixes to IFE Engineering and AGS teams.
• Support meetings with field teams, suppliers, program management, and industry forums.
• Perform onsite missions to airlines or MROs for major issue resolution and Entry Into Service.
• Recommend improvements to operational tools, data science processes, and maintenance algorithms.

Thanks & Regards

Mridul Kant

Title: Sr. Technical Recruiter

Company: Wise Equation Solutions Inc.

(Service-Disabled Veteran-Owned Company)

Office: (512) 737-9276, Ext: 130

Email: mridul@wiseq.net