Customer Support Specialist I

Position Overview

At S+S Industries, a family-owned business with over 40 years of success, we know our team is our greatest asset! We’re searching for a Customer Support Specialist who is dedicated to delivering an excellent customer experience. If you have great communication skills, enjoy building relationships, and have at least 2 years of experience in a similar role, we’d love to hear from you!

Compensation: Depending on experience

Schedule: Monday-Friday 8am-4:30pm

Location: at our Navigation facility in East Downtown Houston, 77011

Key Responsibilities:

• Enter orders with accuracy and attention to detail, in accordance with customer requirements
• Prepare and invoice customer orders, ensuring timely processing
• Provide service for order inquiries and order status updates to customers
• Communicate with customers and appropriate personnel to resolve any problems or concerns
• File, scan and maintain storage of all paperwork associated with each order, such as invoices, reports, drawings, etc.
• Multi-task, manage time, prioritize and react quickly to changing priorities and follow through on work assigned
• Work independently to identify and resolve problems accurately and in a timely manner
• Take on additional tasks and responsibilities as assigned by immediate Manager

Required Qualifications:

• At least 2 years of customer support experience in an office environment
• A people person with excellent communication skills
• Tech-savvy with basic knowledge of office software
• A positive attitude and a willingness to go the extra mile
• Reliable daily attendance and on-time arrival, as scheduled
• Must pass drug screen and background check prior to employment offer

Preferred Qualifications:

• Bilingual a plus! (English/Spanish)

Benefits & Benefits:

• Paid Time Off – Because work-life balance matters
• Comprehensive Benefits Package – Including Medical, Vision, and Dental coverage
• 401(k) Retirement Plan – Helping you invest in your future
• Company-Paid Holidays – Enjoy well-deserved time off with family and friends