Remote SEO Account Manager

Position Overview

Join Digital Shift as our newest Account Manager and step into a dynamic role where your SEO expertise and commitment to client success will empower businesses to turn online searchers into satisfied customers. In this role, you will oversee a portfolio of assigned clients, serve as a trusted partner, and guide them through ongoing SEO strategies, monthly Zoom sessions, and performance reviews—all while ensuring an outstanding customer experience.

At Digital Shift, founded in 2007, we cut through the typical agency rhetoric with a focus on result-driven teams and strong client relationships. We value diversity and believe that every unique perspective drives success.

Location: Remote
Schedule: Full-time

Key Responsibilities

• Conduct monthly strategy sessions with clients
• Strategically plan deliverables in alignment with client objectives
• Proactively serve client needs and business objectives
• Collaborate with Operations to measure progress and achieve results
• Build and maintain strong, long-lasting client relationships
• Develop trusted advisor relationships with clients
• Ensure timely and successful delivery of solutions in accordance with customer needs and objectives
• Clearly communicate the progress of monthly/quarterly initiatives to clients
• Identify opportunities to develop new business with existing clients
• Forecast and track key account metrics
• Prepare detailed reports on account status
• Maintain high customer satisfaction and retention scores

Required Qualifications

• Proven work experience as an Account Manager, Customer Success Manager, Sales Account Manager, or a relevant role
• Excellent listening, negotiation, and presentation abilities
• Ability to juggle multiple account management projects while maintaining attention to detail
• Strong demonstrable ability to communicate, present, and influence
• Solid experience with CRM software (e.g. Salesforce, Zoho CRM, or HubSpot) and proficiency with Google Docs or MS Office (particularly MS Excel)
• Experience delivering client-focused solutions that meet customer needs
• Strong verbal and written communication skills
• Education: Bachelor's degree in Business Administration, Marketing, Sales, or a relevant field

Benefits & Perks

• Join a supportive community with dynamic challenges
• Ample opportunities for both professional and personal growth
• Be a part of a company that values diverse experiences and unique perspectives