Technical Support Representative - Onsite

Position Overview

TP is a global digital business services company that delivers advanced, digitally powered business solutions to streamline operations for the world's best brands. With over 500,000 passionate people across the globe, TP combines high-tech expertise with local insights. Based on-site at our Brownsville, Texas location, you will join a team dedicated to making people's lives simpler, faster, and safer while growing your potential.

Key Responsibilities

• Provide front line, first level technical assistance for consumers.
• Support client-specific high-speed internet services and deliver an exceptional customer experience.
• Troubleshoot and resolve issues related to internet connectivity, device performance, and configuration (OS, PC, browser).
• Open and manage trouble tickets for user issues, data networks, and operating system problems.
• Maintain a positive attitude and adhere to work schedules while supporting TP policies and procedures.

Required Qualifications

• 6 months customer service experience preferred
• Over 18 years of age
• Ability to type 25 wpm
• High School Graduate or GED
• Comfort with desktop computer systems
• Proven oral and written communication skills
• Logical problem-solving skills
• Ability to navigate Windows OS
• Strong organization and work prioritization skills

Benefits & Perks

• Paid Training
• Competitive Wages
• Full Benefits(Medical, Dental, Vision, 401k, and more)
• Paid Time Off
• Employee wellness and engagement programs