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  <h2 style="color: #34495e; font-size: 1.2em; margin: 20px 0 10px 0;">Position Overview</h2>
  <p style="margin: 0;">A company is looking for a <strong>Application &amp; Technical Support Specialist - Planning &amp; Performance Management</strong> to provide expert technical support and drive process improvements. In this role, you will troubleshoot technical issues, manage case workflows, and help develop solutions to prevent recurring problems.</p>
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  <h2 style="color: #34495e; font-size: 1.2em; margin: 20px 0 10px 0;">Key Responsibilities</h2>
  <ul style="padding-left: 20px; margin: 10px 0;">
    <li style="margin: 8px 0;">Troubleshoot and resolve moderately complex technical issues and conduct detailed analysis to identify root causes.</li>
    <li style="margin: 8px 0;">Manage case prioritization and workflow efficiency while overseeing individual backlogs and team cases.</li>
    <li style="margin: 8px 0;">Develop and implement solutions to prevent recurring issues and provide training sessions for customers and internal teams.</li>
  </ul>
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  <h2 style="color: #34495e; font-size: 1.2em; margin: 20px 0 10px 0;">Required Qualifications</h2>
  <ul style="padding-left: 20px; margin: 10px 0;">
    <li style="margin: 8px 0;">2+ years of experience in technical support or relevant work with healthcare products.</li>
    <li style="margin: 8px 0;">Proficient knowledge of Microsoft technologies (Office 365).</li>
    <li style="margin: 8px 0;">Experience in technical issue resolution and escalation procedures.</li>
    <li style="margin: 8px 0;">Proficient with SQL scripts for troubleshooting.</li>
  </ul>
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  <h2 style="color: #34495e; font-size: 1.2em; margin: 20px 0 10px 0;">Preferred Qualifications</h2>
  <ul style="padding-left: 20px; margin: 10px 0;">
    <li style="margin: 8px 0;"><strong>Experience with financial applications or case management tools is preferred.</strong></li>
  </ul>
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Application Support Specialist

Job Description

Position Overview

Key Responsibilities

Required Qualifications

Preferred Qualifications

Required Skills