Mgr Digital Business Operations

Position Overview

Southern Glazer's, a premier wine and spirits distributor known for its inclusive culture and competitive compensation, is seeking a Digital Business Operations Manager. In this role, you will operationalize eCommerce and CRM capabilities to drive customer and sales growth while supporting digital enablement strategies across the organization. Join a team that invests in its people with comprehensive Top Shelf Benefits and continuous learning opportunities.

Key Responsibilities

• Support and implement all digital enablement initiatives for the market by collaborating with impacted departments.
• Design and update business processes to integrate evolving digital capabilities.
• Lead the adoption of digital tools and processes by working cross-functionally with commercial teams, Commercial Operations, Learning-Development, and Human Resources.
• Manage customer eCommerce activation and platform adoption while directing commercial field teams.
• Lay the foundation for introducing digital marketing campaigns and brand strategies into market sales execution.
• Analyze the business impact and commercial effectiveness of digital implementations.
• Capture, synthesize, and communicate user feedback and platform enhancement opportunities to Corporate and Regional teams.
• Provide strategic recommendations to executive teams on growth opportunities derived from CRM and eCommerce insights.
• Support Route-to-Market and Sales Compensation strategies through digital insights.
• Champion the Voice of Customer by consulting with internal and external customers and suppliers.
• Collaborate with Human Resources on market communications and change management initiatives.
• Perform other job-related duties as assigned.

Required Qualifications

• Bachelor’s degree plus 5 years’ experience in beverage alcohol distribution.
• Demonstrated sales experience and knowledge of SGWS sales platforms.
• Understanding of B2B commerce and commercial sales processes.
• Strong change management and communications skills across multiple stakeholders and functions.
• Proficient in MS Office (e.g., PowerPoint, Excel, Access, and Word).

Benefits & Perks

• Comprehensive medical and prescription drug coverage
• Dental and vision plans
• Tax-saving Flexible Spending Accounts
• Disability coverage
• Life insurance plans
• 401(k) plan
• Tuition assistance
• Wellness program
• Parental leave
• Vacation accrual and paid sick leave