ETS VP, Exam & Audit Management

Position Overview

At American Express, our culture is built on a rich 175-year history of innovation, shared values and leadership behaviors. In this role as Vice President of Enterprise Technology Services (ETS) Exam & Audit Management, you will lead a high-performing team responsible for managing regulatory exams, internal audits, and oversight reviews. Your work will involve collaborating with senior leaders, navigating complex regulatory expectations, and driving operational resilience across a global technology organization.

Key Responsibilities

• Manage end-to-end regulatory engagements, internal audits, second line reviews, and external assessments for Technology, Data, and Information Security programs.
• Interpret scope and clarify key regulations and emerging supervisory themes to guide ETS leaders and subject matter experts through preparation, fieldwork, and post-review follow-up.
• Conduct readiness sessions by aligning controls to scope and identifying gaps or potential Self-Identified Issues (SIIs).
• Collaborate with ETS teams to demonstrate control effectiveness, foster operational resiliency, and embed a culture of continuous improvement.
• Build and maintain a transparent operating cadence for audit and exam activities by tracking schedules, deliverables, results, and commitments.
• Partner with global regulatory stakeholders and internal teams to ensure consistent data, aligned reporting, and unified messaging across all lines of defense.
• Deliver concise, high-impact management reporting and risk metrics that enable informed decision-making.
• Influence and set the strategic direction and roadmap for the ETS Exam & Audit Management program.
• Build, lead, and develop a team of experienced professionals, including talent strategy and succession planning.
• Operate as a key member of the extended Tech Risk and Information Security leadership team to support enterprise-wide security, compliance, and governance initiatives.

Required Qualifications

• 10+ years' experience in technology risk, IT governance, or IS Operations with at least 5 years in a senior technology leadership role within a regulated environment.
• Minimum 5 years' direct experience working with global regulators (e.g. OCC, FRB, FCA).
• Strong technical fluency in SDLC, Information Security, Infrastructure, cloud distributed systems, service management, and vendor management.
• Ability to align risk governance strategy with business objectives and communicate with clarity at the executive level.
• Proven ability to influence senior stakeholders across all lines of defense and drive accountability.
• Expertise in designing and executing process governance frameworks that meet regulatory expectations.
• Experience interacting with regulators and managing regulatory expectations related to technology risk.
• Strong analytical, problem-solving, and data-driven decision-making skills.
• Demonstrated success in managing large, diverse, and globally distributed teams.
• Experience in financial services or similarly complex, regulated industries.

Preferred Qualifications

• Bachelor's degree in Information Technology, Information Security, Computer Science, or a related field; advanced degrees (e.g., MBA, MSc) or professional certifications (e.g., CISA, CRISC, CISSP) are advantageous.
• Experience translating operational risk strategy and appetite into execution guidelines.
• Experience monitoring and identifying issues with Key Risk Indicator (KRI) limits to manage operational risks.
• Proven track record in implementing and maturing operational risk governance frameworks within complex regulated environments.
• Ability to develop, communicate, and ensure the adoption of operational risk procedures, standards, and control expectations.
• Experience supporting or leading operational risk components of regulatory exams, supervisory reviews, or internal audit engagements.

Benefits & Perks

• Compensation: Salary Range: $176,750.00 to $282,000.00 annually + bonus + equity (if applicable) + benefits.
• Benefits: Competitive base salaries, bonus incentives, and a 6% Company Match on your retirement savings plan.
• Free financial coaching and financial well-being support.
• Comprehensive medical, dental, vision, life insurance, and disability benefits.
• Flexible working model with hybrid, onsite, or virtual arrangements as per role and business needs.
• 20+ weeks paid parental leave for all parents regardless of gender (offered for pregnancy, adoption, or surrogacy).
• Free access to global on-site wellness centers staffed with healthcare professionals (availability depends on location).
• Free and confidential counseling support through the Healthy Minds program.
• Career development and training opportunities.