Patient Care Liaison Customer Service

Position Overview

Join HCA Healthcare as a Patient Care Liaison in a Work from Home role. In this position, you will assist in scheduling patient appointments and services while ensuring superior customer support. As part of our commitment to you, you must reside within 60 miles of an HCA Healthcare Hospital (located in FL, GA, ID, KS, KY, MO, NV, NH, NC, SC, TN, TX, UT, VA) and take pride in making a difference in patient care.

Key Responsibilities

• Speak with customers, patients, and stakeholders.
• Perform call processing for inbound and outbound contacts while documenting calls accurately.
• Ensure performance and quality standards are met.
• Receive constructive feedback and coaching to enhance service delivery.
• Demonstrate compassion, approachability, and professionalism in every interaction.
• Promote the services offered by the contact center and escalate issues to leadership when necessary.

Required Qualifications

• At least one year of customer service experience preferred.
• Must have a reliable high-speed internet connection (minimum 60 MB download and 15 MB upload) to support remote work.

Benefits & Perks

• Comprehensive medical coverage with low or no copay options, including prescription drug, behavioral health services, free telemedicine, and AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, and supplemental health protection plans.
• Free counseling services and support for emotional, physical, and financial wellbeing.
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service).
• Employee Stock Purchase Plan offering 10% off HCA Healthcare stock.
• Family support benefits including fertility, family building assistance, and adoption support.
• Referral services for child, elder, and pet care, along with home and auto repair and event planning assistance.
• Consumer discounts, retirement readiness programs, rollover assistance services, and preferred banking partnerships.
• Education assistance, including tuition support, student loan help, certification support, and dependent scholarships.
• A colleague recognition program plus a comprehensive Time Away From Work Program (paid time off, paid family leave, and disability coverage).
• Employee Health Assistance Fund providing coverage based on income for both full-time and part-time colleagues.