Core Crew (Front Desk & Sales) - Henderson, NV

Position Overview

[solidcore] is looking for an energetic, outgoing, and personable individual to join our Core Crew team, providing front desk, administrative, and sales support to the Head Coach & Community Manager. This role is part time with hours that vary based on studio schedule and needs. Core Crew members contribute to [solidcore]’s success by generating sales, promoting the studio, and delivering a positive experience with professionalism and patience. At [solidcore], we are a national boutique fitness company with 100+ studios, dedicated to cultivating a safe, diverse, and inclusive environment where every team member can grow professionally and personally.

Key Responsibilities

• Bring [solidcore]’s client experience acronym, CORE, to life by: C: connecting with a warm welcome and using the client’s name; O: opening up connections to the community; R: recognizing efforts in class, milestones, and achievements; and E: educating about offers and thanking them for coming.
• Regularly interact with clients to obtain, assess, and address information on their needs, expectations, and satisfaction; respond promptly and effectively to client requests and concerns.
• Maintain product knowledge for all studio retail operations, including class packages, beverages/towels, and promotions.
• Perform routine client-facing system tasks, including new account set-up, scheduling/cancelling/rebooking classes, package purchases, and other general account needs as requested.
• Stay aware of studio issues, events, or schedule changes and communicate them to clients and team members as needed.
• Assist the Head Coach & Community Manager and Coaches in daily operations, including maintaining a meticulously clean studio and supporting superior client experiences.
• Notify the Head Coach & Community Manager or studio management of any employee or client complaints/grievances and help in responding appropriately.
• Quickly address any visible maintenance or equipment issues.
• Follow up with client lists in Axle to meet monthly sales quotas.
• Respond to client emails and alert coaches about client milestones while setting up the celebration board.

Required Qualifications

• Education: High school education, some college preferred
• Schedule: Part-time hourly position with a flexible schedule including mornings, evenings, holidays, weekends, and closing hours
• Ability to lift up to 30 pounds and walk through all areas of the studio

Preferred Qualifications

• Excellent interpersonal and communication skills
• Outstanding customer service skills
• Strong organizational skills
• Careful attention to detail
• Must be willing to initiate tasks and perform duties without direction
• Ability to stand for long durations of time
• Experience Required: 1 year sales experience preferred
• MBO experience preferred
• Passion for fitness, wellness, and the [solidcore] brand

Benefits & Perks

• Compensation: $17.00/hour plus opportunities to earn sales commission
• Benefits: Free drop in classes