Flight Scheduler & Customer Service Rep

Overview

We are seeking an organized and detail-oriented Scheduler/Customer Service Representative to join our team. This role is essential in providing exceptional support to our clients, ensuring their inquiries are addressed promptly and effectively. You will play a crucial role in maintaining customer satisfaction and fostering long-term relationships.

Responsibilities

• Respond to customer inquiries via phone, email, and text in a timely manner.
• Provide accurate information regarding availability, services, and policies.
• Assist customers with troubleshooting issues and resolving complaints efficiently.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with other departments to ensure seamless service delivery.
• Analyze customer feedback to identify trends and areas for improvement.

Skills

• Knowledge of Federal Aviation Regulations and general aviation practices is preferred.
• Excellent time management skills to handle multiple tasks efficiently.
• Proficient analysis skills to assess customer needs and develop effective solutions.
• Exceptional verbal and written communication skills with a focus on customer service excellence.
• Ability to work collaboratively within a team environment while also being self-motivated.
• Strong problem-solving abilities with attention to detail.
• Ability to use on-line scheduling and messaging platforms.
• Ability to work weekends.

Job Type

Job Type: Full-time

Pay

Pay: $50,000.00 per year

Benefits

• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Paid time off
• Pet insurance
• Vision insurance

Application Question(s)

• Are you able to pass a drug screening?

Work Location

Work Location: Hybrid remote in Peachtree City, GA 30269