Call Center Service Reps – Hybrid/Remote! Training! Benefits! Career Path! New $20.50/hr Starting Rate!

Position Overview

Join Fallon Health’s Member Services team and become the face and voice of our organization! This is a fantastic call center opportunity offering extensive training, a clear career path, andgreat benefitssuch aspaid time offandhealth insurance. With an initial on-site training period of approximately 8-9 weeks in Worcester, MA followed by a REMOTE work model, you’ll gain hands-on exposure to various functions including Sales, Provider Relations, and Care Services. As a Member Services Representative, you'll guide our valued members and providers through inquiries regarding plan policies, procedures, and benefits while representing the trusted Fallon brand.

Key Responsibilities

• Develop and master product knowledge through comprehensive training.
• Own customer satisfaction by fully understanding member/provider needs and delivering accurate support within corporate guidelines.
• Document call details clearly and concisely for accurate tracking.
• Identify and communicate service trends that may indicate broader enterprise issues.
• Escalate member and provider concerns to ensure timely resolution.
• Execute corporate and departmental policies and practices appropriately.

Required Qualifications

• High school diploma required; Bachelor’s degree or advanced education is desirable.
• 2+ years of professional experience in a customer-facing, inbound call-center setting.
• Ability to multitask with strong typing skills and proficiency with MS Word, MS Excel, and system data entry.

Benefits & Perks

• Great Benefitsincluding comprehensive health insurance.
• Paid Time Offto support work-life balance.
• Structured training and a personalized coaching plan.
• Opportunity for career advancement across multiple departments.