Lease End Loyalty Associate (Work from Home-Atlanta)

Position Overview

Hyundai Capital America offers a wide range of financial products to over 3 million consumers and businesses through brands including Hyundai Motor Finance, Genesis Finance, and Kia Finance. We are dedicated to reimagining the customer and dealer experience through innovation, diversity, and career advancement. In this role, you will manage customer-facing processes for end-of-term lease accounts, supporting brand and dealer loyalty with excellent communication and cross-division collaboration.

Key Responsibilities

• Receive inbound calls from lease-end customers, service accounts by noting, coding, and updating account information in HCA business systems.
• Initiate outbound calls to lease-end customers to capture end-of-term intent using the lease-end WIPS call model to advise and educate on new vehicle information.
• Perform all other duties as assigned to ensure a superior customer experience.
• Actively participate in coaching and development sessions to enhance individual, team, and overall department performance.

Required Qualifications

• Experience Required: 1-2 years of related experience.
• Education: High School Diploma or GED.
• Excellent communication abilities.
• Ability to multi-task and prioritize goals to meet business objectives.
• Ability to understand analysis, technical processes, and business systems.
• Excellent organizational and interpersonal skills.
• Demonstrated recall of a broad base of product knowledge.

Preferred Qualifications

• Auto finance and lease-end industry experience strongly preferred.
• Call center and previous sales experience strongly preferred.

Benefits & Perks

• Benefits: 100% remote role following in-office new hire training.
• Compensation: Competitive pay plus up to $1,000 in monthly bonuses.
• Great benefits with very little out-of-pocket cost.
• Car purchase discount and car allowance (ranging from $350 to $1,000 based on job level).
• Medical, dental, and vision plans with both no-cost and low-cost options.
• Annual employer HSA contribution.
• 401(k) matching with immediate vesting.
• 100% employer-paid life and disability insurance.
• No-cost health and wellbeing programs, including a gym benefit.
• Six weeks of paid parental leave.
• Paid Volunteer Time Off, plus a company donation to a charity of your choice.