Inside Sales Rep I

Position Overview

AbbVie’s Austin-based Virtual Sales operation is a dynamic team that supports field sales, operations, and marketing initiatives through best practices and quality metrics. As a Virtual Sales Representative, you will work in a fast-paced environment using virtual sales techniques to educate and engage healthcare professionals, drive brand objectives, and foster lasting relationships.

Key Responsibilities

• Utilize virtual sales techniques to offer product education, program/service information, samples, and resources while achieving established call volume metrics.
• Successfully complete product training and meet training expectations to effectively service customers.
• Facilitate account management through account planning, field resource coordination, customer education, promotion support, and reporting.
• Engage healthcare professionals with in-depth informational and promotional communications in accordance with program policies and compliance guidelines.
• Establish a commanding and engaging phone presence to build rapport with healthcare professionals at all levels.
• Demonstrate thorough product knowledge by clearly and accurately communicating information using appropriate clinical terminology.
• Listen and respond to customer needs ensuring acceptance of program objectives.
• Process customer requests related to product information, cost, savings, samples, and literature in a timely and professional manner.
• Answer inquiries regarding the process to secure product samples and literature.
• Provide additional sources of product and service information, including referrals to websites and other resources.
• Maintain a positive attitude and customer focus, ensuring timely resolution of issues, concerns, or questions.
• Project a professional and positive company image during all phone interactions.
• Manage inbound and outbound call activity effectively, ensuring adequate coverage when needed.
• Follow approved best practices and compliance guidelines when navigating phone conversations.
• Accurately enter relevant information, including follow-up actions, into company systems to ensure data integrity.
• Collaborate with team members to determine strategic sales approaches and maintain required product expertise.
• Partner with Field Sales, Operations, and Marketing to identify methods for enhancing effectiveness.
• Meet and exceed daily, weekly, and monthly outbound call volume metrics and productivity goals.
• Manage a targeted list of healthcare professionals, providing value-added benefits to grow product volume.
• Optimize daily sales call activity to maximize the achievement of sales objectives.
• Identify, prioritize, and drive opportunities to create access, programs, and processes that drive demand.
• Communicate effectively and timely with your Manager.
• Follow established escalation pathways for issue resolution.
• Maintain up-to-date training materials and job aides as provided by the training department.
• Safeguard patient privacy and confidentiality in compliance with HIPAA guidelines.

Required Qualifications

• Background in direct selling; a bachelor’s degree is preferred.
• At least 2 years of customer service and/or sales experience.
• Self-starter with the ability to work independently, excellent organizational skills, and superior communication and relationship-building skills.

Preferred Qualifications

• Understanding of medical terminology and the ability to pronounce medical terms.
• Knowledge of the medical device or pharmaceutical market.
• Experience within the healthcare industry, including interactions with physicians, patients, and office staff.
• Demonstrated professional phone etiquette.
• Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint); knowledge of Salesforce is a plus.
• Excellent time management skills.
• Ability to quickly learn and assimilate information to adhere to established best practices, activity goals, and quality standards.
• Experience with applications, databases, and other core tools.
• Effectiveness in both independent and team environments.

Benefits & Perks

• Compensation: Base pay is determined based on job grade, geographic location, and performance factors, and may be adjusted over time.
• Benefits: Comprehensive package including paid time off (vacation, holidays, sick days), medical/dental/vision insurance, and 401(k).
• Eligibility to participate in short-term and long-term incentive programs.
• AbbVie is an equal opportunity employer committed to integrity, innovation, and community service. Reasonable accommodations are available upon request.