Bi-Lingual Customer Service Representative

Position Overview

Superior Loan Servicing is a fast-growing, fast-paced, customer-oriented loan servicing company that works with both borrowers and lenders on privately funded loans. As a Bi-Lingual (English and Spanish) Customer Service Representative, you will provide exceptional service in assisting with loan payments, delinquencies, payoffs, and more. Knowledge of the mortgage industry is a must. This is a full-time, ON-SITE position with shifts scheduled between 7:00am and 5:30pm, and great benefits available after 90 days of employment.

Key Responsibilities

• Assist borrowers and lenders by providing excellent customer service and detailed information regarding loan payments, delinquencies, payoffs, and more.
• Maintain customer accounts by notating interactions and following up on pending requests.
• Provide monthly payment assistance and resolve payment delinquencies.
• Work with delinquent borrowers to explore potential loan modifications when needed.
• Contribute to team efforts by accomplishing related results as required.

Required Qualifications

• Demonstrated customer service skills with strong product knowledge and a quality-focused mindset.
• Excellent problem solving, documentation, phone, listening, and conflict resolution skills.
• Ability to analyze information and multitask effectively.
• High school diploma or GED required.
• Fluency in English and Spanish is a must.

Preferred Qualifications

• Minimum of 2 years related customer service experience, preferably in a mortgage servicing environment.
• Previous experience in the mortgage industry.

Benefits & Perks

• Great benefits package available after 90 days of employment.
• Most Federal Holidays are observed.
• Full-time position with a consistent Monday-Friday schedule.
• ON-SITE role in an office environment.