Patient Services Representative

Position Overview

Be a part of a world-class academic healthcare system at UChicago Medicine as a Patient Services Representative in our Rheumatology clinic at our Hyde Park location. In this role, you will schedule medical procedures and services, create reservations, and perform preadmission, registration, discharge, and transfer processes. You will provide excellent customer service by assisting patients with financial and billing inquiries as well as performing collection functions. Join a team at UChicago Medicine Comer Children's Hospital—a state-of-the-art, 172-bed facility dedicated to caring for infants, children, teens, and young adults—and make a real impact on patient care every day.

Key Responsibilities

• Greet and register patients upon arrival; collect patient demographics, referrals, guarantor, insurance, and other billing information while interviewing patients to obtain key details.
• Perform pre- and post-billing functions, respond to patient inquiries in-person and via correspondence, resolve charge disputes, and process refunds.
• Verify insurance coverage and obtain authorization from managed care companies to cover outpatient services in coordination with the Managed Care office.
• Identify patients who do not meet complexity/payer mix requirements and assist in finding appropriate community resources for follow-up care.
• Provide financial counseling by explaining hospital policies including payment and credit policies.
• Identify adjustments/discounts on claims, resolve accounts with collection agencies, process payments, and work with patients on arrangements for outstanding balances.
• Resolve patient questions and complaints by initiating problem solving and referring escalated concerns to appropriate sources.
• Prepare correspondence, including clinic consultation notes, referral letters, and maintain departmental correspondence files.
• Answer incoming calls and assist with general clerical duties within the department.

Required Qualifications

• High School Diploma
• Excellent interpersonal skills with the ability to establish and maintain effective relationships with patients, physicians, management, staff, and other customers
• Exceptional customer service skills with independent thinking, sound judgment, and creativity in resolving issues
• Ability to balance multiple priorities and handle challenging situations effectively
• Excellent verbal communication skills
• Basic office skills including 35 wpm typing and 4500 keystrokes per hour
• Ability to accurately and efficiently enter alpha-numeric data on screen
• Knowledge of basic medical terminology
• Ability to use personal computers and select software applications including Epic
• Successful completion of competencies related to the Cadence Scheduling system
• Successful completion of competencies related to the Point of Service Collection policy

Preferred Qualifications

• Associate or Bachelor's Degree preferred
• Prior experience in a practice setting with in-depth knowledge of insurance protocols preferred

Benefits & Perks

• Compensation: Transparent pay range based on a full-time equivalent (1.0 FTE) and current market data, with offers reflecting candidate qualifications and internal equity considerations.
• Benefits: Comprehensive benefit options available. Review the full complement of benefit options at Benefits - UChicago Medicine.
• Additional Perks: Join an institution with a rich history of excellence in healthcare and opportunities for professional growth within an equal opportunity environment.