IT Helpdesk Assistant - Entry-Level

Position Overview

The IT Helpdesk Assistant - Entry-Level at HC Brands is responsible for providing technical support for network infrastructure and desktop systems. This role involves creating and maintaining software deployment methods, diagnosing PC issues, and ensuring systems are up to date. It offers an opportunity to learn in a fast-paced environment while contributing to the company's goal of enhancing its digital presence.

Key Responsibilities

• Create, execute, and maintain software and patch deployment methods.
• Provide PC issue diagnostics, research, and correction.
• Provide day-to-day technical support for network infrastructure and desktop systems software and hardware.
• Install, configure, and troubleshoot desktop systems, workstations, servers, and network issues.
• Document, track, and monitor client incidents in the ticketing system to ensure timely resolution.
• Prioritize and escalate support incidents and requests based on business impact and documented guidelines.
• Maintain passwords, data integrity, and file system security for the desktop environment.
• Recommend solutions including new acquisitions and upgrades.

Required Qualifications

• 1+ years of working knowledge on PC configurations and peripherals.
• Proficiency in Microsoft Windows 10, Office 365, and Google Apps.
• Experience with Active Directory tasks such as creating, deleting, and modifying accounts.
• Verifiable experience in Domain Name System (DNS) and Active Directory Domain Structure.
• Experience managing BYODs such as iOS and Android.
• Intermediate knowledge of Windows Servers (OS and Hardware).
• Skill in troubleshooting and using diagnostic tools for client accessibility problems to applications and network.
• Familiarity with ServiceNow Service Management or other incident tracking systems.

Preferred Qualifications

• Experience in cabling, wiring, and labeling networks.
• Participation in the development of information technology and infrastructure projects.
• Setting up and maintaining email systems.

Benefits & Perks

• Health, dental, vision, and life insurance
• 8 paid holidays
• Paid time off (PTO)
• 401(k) plan with a company match on the first 5% contribution
• 16 paid hours of community service time off
• 50% employee discount on our products
• Bonus potential if the company meets all performance targets