Inbound Collector-Remote (Las Vegas based candidates Only)

Position Overview

Hilton Grand Vacations is seeking an Inbound Collector responsible for handling inbound calls regarding past due mortgage and maintenance accounts—including third party service calls. You will assist owners in understanding the terms and conditions of their contracts while ensuring compliance with all Federal and State laws. This role requires certification in call skills and the Debt Collections Practices Act (FDCPA) and is open to remote candidates in the Las Vegas Area.

In addition, Hilton Grand Vacations values a people-first culture and diversity, offering accommodations for individuals with disabilities. We are an equal opportunity employer committed to fostering work-life balance and career growth.

Key Responsibilities

• Perform all collection activities in accordance with company and Federal regulations to maintain acceptable delinquency percentages.
• Maintain required levels of phone activity, contact percentages, and other key performance indicators.
• Legally, ethically, and confidentially handle correspondence and payments.
• Keep systematic and organized support documentation related to owner accounts and request skip tracking as necessary.
• Assist the collections staff with daily processes and procedures.
• Carry out any reasonable request by management.
• Embody the Hilton Grand Vacations values of Hospitality, Integrity, Leadership, Teamwork, and Ownership.
• Complete all required company training and compliance courses.
• Adhere to company standards and maintain compliance with all policies and procedures.
• Perform other related duties as assigned.

Required Qualifications

• Effective communication skills.
• Ability to handle pressure and remain calm with customers.
• Strong knowledge retention and recall to provide accurate customer information.
• Problem-solving abilities.
• A team player with a commitment to uphold company values.

Benefits & Perks

• Recognition Programs and Rewards
• Excellent health care options including medical, dental, and vision.
• People-first culture
• Go Hilton: Travel Discounts Program offering Hilton hotel rates worldwide.
• Perks at Work: Employee Pricing Platform
• Employee Assistance Program supporting your physical and mental well-being.
• Paid Vacation Time and Paid Sick Days
• 401(k) program with company match
• Tuition reimbursement programs
• Numerous learning and advancement opportunities
• And more – including Daily pay from day one.