Customer Sales Experience Specialist
Ultimate Staffing Services9 months ago
Irvine, CA, United States
Hybrid
Full-time
Junior Level (1-3 years)
Job Description
Key Responsibilities
- Responsibilities: Assist managing satisfaction data (data analytics) to drive improvement of the customer experience as measured by internal metrics and survey results.
- Support the design, development, implementation, reporting, and communication of a structured dealer evaluation program and other projects aimed at enhancing the overall customer experience.
- Assist with other Sales & Service Operations activities, programs, initiatives, and miscellaneous projects as directed by management.
Required Qualifications
- Experience Required: 5+ years strong analytical focus/experience in a customer experience field with advanced proficiency in statistics and data analysis.
- Qualifications: Must understand the relationship between manufacturer and dealer from both a sales and service perspective.
- Requirements: Proven understanding of business process flows with the ability to identify process failure points, document, and articulate needed changes. Proficient in Microsoft Excel and PowerPoint with advanced Excel skills including pivot tables, indexing, and data collation from multiple sources. Strong ability to analyze large datasets, with experience using tools such as mTab, PowerBI, or similar data analysis platforms, and a good grasp of statistical concepts and practices.
Preferred Qualifications
- Qualifications: Automotive manufacturer sales experience with an understanding of the relationship between manufacturer and dealer.
Required Skills
Statistical Analysis
PowerBI
Microsoft Excel
Pivot Tables
Data Analytics
mTab
PowerPoint
Business Process Analysis