<section>
        <h2>Position Overview</h2>
        <p>As a Customer Care Representative, you will be responsible for providing exceptional customer service to Pet Parents through phone calls, emails, and other communication channels. Your primary role will be to address inquiries, concerns, and claims related to pet insurance policies, ensuring a positive and efficient experience for customers.</p>
    </section>

    <section style="background: #f8f9fa; padding: 20px; border-radius: 8px; margin: 20px 0;">
        <h2 style="color: #34495e; font-size: 1.2em; margin: 20px 0 10px 0;">Key Responsibilities</h2>
        <ul style="padding-left: 20px; margin: 10px 0;">
            <li style="margin: 8px 0;">Respond to 70-90 phone calls per day, providing exceptional customer service in every interaction.</li>
            <li style="margin: 8px 0;">Answer customer emails promptly, addressing their inquiries and concerns professionally.</li>
            <li style="margin: 8px 0;">Help Pet Parents understand coverage and options, review claims, and maintain and adjust new and existing policies.</li>
            <li style="margin: 8px 0;">Collaborate with team members to ensure a supportive and efficient work environment, sharing knowledge and resources.</li>
        </ul>
    </section>

    <section style="background: #f8f9fa; padding: 20px; border-radius: 8px; margin: 20px 0;">
        <h2 style="color: #34495e; font-size: 1.2em; margin: 20px 0 10px 0;"><strong>Compensation & Benefits</strong></h2>
        <ul style="padding-left: 20px; margin: 10px 0;">
            <li style="margin: 8px 0;">$40K per year + incentives</li>
            <li style="margin: 8px 0;">Health, dental & vision</li>
            <li style="margin: 8px 0;">PTO</li>
            <li style="margin: 8px 0;">401k</li>
        </ul>
    </section>

Customer Care Representative - Work From Home

Job Description

Position Overview

Key Responsibilities

Compensation & Benefits

Required Skills