Account Manager - Expansion (Chicago)

Position Overview

At Engine, we're transforming business travel into something personalized, rewarding, and simple. For too long, managing travel and spend has been overwhelming and fragmented — we're here to change that. With more than 17,000 companies relying on our platform and over 1 million travelers served annually, we deliver exclusive rates, industry-leading rewards, and intelligent automation that empowers businesses to save money while enjoying world-class personalization.

In this role, as Account Manager - Expansion (Chicago), you will be responsible for helping our Mid-Market customer base realize the full potential of our product by driving spend, retention, and adoption. This position requires in-office presence; applicants must currently reside in the designated geographic areas.

Location: Chicago, IL or Tempe, AZ areas

Key Responsibilities

• Proactively identify new revenue opportunities by hunting within your existing account base to generate business and consistently exceed quota.
• Drive growth and customer success by upselling within your dedicated book of business and ensuring maximum product adoption.
• Demonstrate strong communication and leadership skills by excelling in research, analysis, and presentations during customer-focused Quarterly Business Reviews (QBRs).
• Strategically plan and execute account growth by designing comprehensive business plans that include cross-selling and targeted strategies.
• Ensure smooth transitions and effective onboarding by facilitating the hand-off of key accounts from sales to account management.
• Present a compelling value proposition by positioning our expertise within the unmanaged travel space.
• Foster cross-functional collaboration with teams such as business operations, member support, and marketing to drive customer outcomes.
• Acquire in-depth, accurate knowledge of our platform and industry to become a trusted subject matter expert.
• Consistently meet or exceed daily KPI requirements to drive results and maintain operational excellence.

Required Qualifications

• Minimum 2 years of account management experience in a B2B organization.
• Self-starter with an entrepreneurial spirit who takes initiative and adapts to changing demands.
• Positive attitude and energy, with strong communication skills.
• Experience with Salesforce, Outreach, Gong, or similar sales technologies.
• Ability to drive a consultative sales approach to improve retention and capture growth opportunities within an existing customer base.
• Strong organizational skills with a proven track record of retaining and expanding customer bases.
• Experience in utilizing technology to identify trends in customer account usage.
• Strong business acumen to partner with customers and drive solutions to their business challenges.

Benefits & Perks

• Compensation: In addition to a competitive base salary, our compensation package includes an estimated variable target based on factors such as experience, expertise, and location. It may also include equity.
• Salary: $110,000—$110,000 USD
• Benefits: Check out our full list of benefits at engine.com/culture.
• Environments for Success: Benefit from a hybrid-hub model that supports both in-office and remote working arrangements to ensure you have everything you need to thrive.