Digital Customer Service Representative

Position Overview

TP is a global leader in digital business services, dedicated to enabling top brands with innovative, tech-based solutions. With over 500,000 professionals worldwide, we blend global scale with local expertise. In this role as a Digital Customer Service Representative – within our healthcare division – you will interact with customers and develop creative ways to resolve various questions and concerns, delivering outstanding service in a dynamic, remote working environment.

Key Responsibilities

• Manage customer inquiries through phone, email, chat, or social media.
• Address and de-escalate challenging situations.
• Escalate issues when necessary.
• Respond to requests and handle payment processing as needed.
• Accurately document interaction details for records and audits.
• Share feedback about call experiences.
• Upsell services when applicable.

Required Qualifications

• Ability to work remotely as part of a virtual team.
• At least 6 months of customer service experience preferred.
• Minimum age of 18 years.
• Typing speed of at least 25 words per minute.
• High school diploma or GED.
• Comfortable working on desktop computer systems.
• Excellent verbal and written communication abilities.
• Logical problem-solving skills.
• Familiarity with Windows operating systems.
• Strong organizational and time-management abilities.

Work from Home Requirements

• Reliable internet connection with minimum download speed of 12.0 Mbps.
• Upload speed of at least 3.0 Mbps.
• Internet service provider with no packet loss and ping less than 50ms.
• Proof of internet speed may be required.
• Clean and quiet work environment.

Benefits & Perks

• Paid training provided.
• Competitive pay rates.
• Full benefits including medical, dental, vision, and 401k.
• Paid time off.
• Wellness and engagement programs for employees.