Entry-Level Energy Customer Care Agent (Part-Time)

Position Overview

Location: Dallas, TX

ENERGY CUSTOMER CARE AGENT (PART-TIME)
Here at MCI, we keep things light. We believe our customer service representatives are at their best when they’re happy. This on-site call center position offers you a chance to work indoors in a fun, energetic environment. After best-in-class training that makes you an expert in Fortune 500 products and state-of-the-art communications technology, you will help customers by offering product and pricing recommendations. With MCI, you’ll earn commission on top of your hourly wage and benefit from daily contests. To be considered, a full application, including screening questions and a brief pre-employment test, is required.

Key Responsibilities

• Handle inbound and outbound contacts in a courteous, timely, and professional manner
• Utilize the knowledge base and training to accurately answer customer questions and sell appropriate products and services
• Listen to customers, understand their needs, and resolve customer issues
• Research systems to find missing information; coordinate with other departments to resolve issues as applicable
• Utilize systems and technology to complete account management tasks
• Accurately document and process customer orders in the appropriate systems
• Follow all required scripts, policies, and procedures
• Comply with requirements surrounding confidential and personal information
• Escalate customer issues to the appropriate staff and management for resolution as needed
• Attend meetings, training sessions, and review new material to stay up-to-date on program changes
• Adhere to all attendance and work schedule requirements

Required Qualifications

• Must be 18 years of age or older
• High school diploma or equivalent
• Excellent organizational, written, and oral communication skills
• Ability to type swiftly and accurately (20+ words per minute)
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
• Basic understanding of the Windows operating system
• Highly reliable with the ability to maintain regular attendance and punctuality
• Ability to evaluate, troubleshoot, and follow-up on customer issues
• Aptitude for conflict resolution, problem-solving, and negotiation
• Customer service oriented: empathetic, responsive, patient, and conscientious
• Ability to multi-task, stay focused, and self-manage
• Strong team orientation and customer focus
• Ability to thrive in a fast-paced environment with frequent changes
• Excellent interpersonal skills and the ability to build relationships

Preferred Qualifications

• One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment
• State or Federal work experience

Compensation & Benefits

At MCI, your hard work is recognized and rewarded with competitive compensation and a robust suite of benefits designed to grow with you.

• Paid Time Off: Earn PTO and paid holidays to take the time you need.
• Incentives & Rewards: Participate in daily, weekly, and monthly contests that offer cash bonuses and prizes ranging from electronics to dream vacations – sometimes even cars!
• Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 90 days. All employees have access to MEC medical plans after just 30 days.
• Retirement Savings: Secure your future with available retirement savings programs.
• Disability Insurance: Benefit from both short- and long-term disability coverage during unexpected challenges.
• Life Insurance: Access options to safeguard your loved ones.
• Career Growth: Enjoy significant advancement opportunities with a focus on internal promotions.
• Paid Training: Learn new skills while earning a paycheck.
• Fun, Engaging Work Environment: Work in a team-oriented culture that fosters collaboration and engagement.
• Casual Dress Code: Enjoy the comfort of a casual work environment.