Work From Home Customer Service Coordinator - High Value Specialty Servicing

Position Overview

Capital One is seeking a dedicated Work From Home Customer Service Coordinator – High Value Specialty Servicing. In this role, you will deliver exceptional customer care to Capital One’s clients by leveraging secure home office technology and proven communication skills. Candidates must reside within 100 miles of designated zip codes and maintain a distraction‐free work environment.

Key Responsibilities

• Demonstrate a willingness to learn, strong attention to detail, a positive attitude, and flexibility in a dynamic work environment.
• Deliver exceptional customer focus by engaging empathetically with clients.
• Communicate effectively with peers, management, and customers.
• Exercise sound judgment and independent decision-making to resolve customer inquiries.
• Utilize strong listening, questioning, call control, and de-escalation techniques to ensure quality interactions.
• Manage time efficiently and maintain reliable attendance.

Required Qualifications

• High school diploma, GED, or equivalent certification.
• At least 1 year of customer service experience.
• Ability to maintain a secure, distraction-free home office and meet the specified internet connectivity requirements.

Benefits & Perks

• Compensation: $21 per hour
• Medical, Dental, Vision, and Prescription coverage starting Day 1
• Flexible schedule options
• Paid Time Off
• Wellbeing offerings, including backup childcare and Mental Wellness support
• Tuition Reimbursement
• Paid Training and Development offered quarterly
• Flexible Spending Account
• Life Insurance and Disability Insurance
• 401K and Stock Purchase Plan