Manager, Tour Marketing Operations & Ticketing

Position Overview

At Warner Music Group, we’re a global collective of music makers, tech innovators, and inspired entrepreneurs dedicated to turning dreams into stardom. Rooted in the values of Curiosity, Collaboration, and Commitment, we strive to create a creative work environment that values and respects everyone.

Job Title: Manager, Tour Marketing Operations & Ticketing

Positioned within the Marketing and Label Operations team supporting Atlantic Urban and 300 Entertainment labels, this hands-on role is pivotal in executing live event strategies – from managing ticket buys and guest list operations to ensuring VIP and executive experiences at AMG artist shows. Please note this position requires a minimum of four days per week in the office.

Key Responsibilities

• Manage all U.S. label ticket buys and guest list operations for AMG artist tours.
• Collaborate with artist management, agents, promoters, and venue reps to secure ticket holds, pricing, and access.
• Create detailed buy budgets for internal ticket requests alongside product managers and marketing operations.
• Submit and manage guest lists, and transfer digital tickets via platforms like AXS, Ticketmaster, SeatGeek, and Dice.fm.
• Coordinate credentials ensuring a seamless experience for AMG executives and VIPs at shows, including white-glove on-site execution.
• Maintain internal tour tracking systems, including the Festival Tracker and Master Touring Sheet.
• Reconcile expenses and submit ticketing reports using Concur.
• Build and nurture trusted relationships with tour managers, promoters, agents, and box offices.

Required Qualifications

• 2+ years of experience in ticketing, live events, or tour operations.
• Ability to work independently while aligning with broader team goals.
• Exceptional attention to detail and organizational skills in managing multiple shows and moving parts.
• Strong collaboration and communication skills with the ability to build relationships at all levels.
• A genuine passion for live music with an appreciation for precision in execution.
• Comfortable working in a fast-paced environment with changing priorities and tight timelines.

Preferred Qualifications

• Experience using ticketing platforms such as Ticketmaster, AXS, SeatGeek, Dice.fm, or similar.
• Familiarity with Concur or other expense tracking tools.
• On-site show experience, particularly with Credential/VIP logistics or executive support.
• A strong working knowledge of the touring ecosystem including venues, promoters, and artist teams.
• A Bachelor's degree or equivalent experience.

Benefits & Perks

• Compensation: $66,300 to $80,000 Annually. Salary ranges are subject to change based on experience and other internal/external factors.
• Access to comprehensive benefits as detailed in the provided 2025 Benefits At A Glance document.
• Opportunity to work at a globally recognized music company with an innovative and creative culture.
• Collaborative work environment supporting professional and talent development.