(new) CUSTOMER SERVICES REP - Full-time

Position Overview

Regis Corporation is one of the largest suppliers of tile and natural stone in the United States. Our close-knit team of dedicated professionals thrives in a family-friendly work environment with excellent career growth opportunities. In this role as a Customer Service Rep II, you will provide support, customer service, and office administration duties, including managing customer orders, addressing complaints, and maintaining efficient operations. Location: Austin, TX, United States. Compensation: $12.00-$15.50 per hour depending on experience.

Key Responsibilities

• Provide Customer Account Management by coordinating and managing order entry, order inquiry, product information, order status, customer returns, and transportation management in a call center environment using systems like ASI, Logility, EPortrsquo;s, AXIOS, and Microsoft products.
• Process and complete a high volume of orders in a timely, accurate, and thorough manner while enhancing sales where appropriate.
• Address and resolve customer complaints efficiently.
• Perform office administration duties including keying in orders, processing faxes, and preparing reports.
• Serve as backup to specialized functions such as internet web programs, murals, and non-standard programs as needed.
• Train new Customer Service Representatives and promote effective teamwork.
• Utilize strong self-directed organizational skills to manage time effectively on a daily and weekly basis.
• Perform other related duties as required.

Required Qualifications

• Education and Knowledge: High School Diploma or GED equivalency required.
• Experience: No experience required – just be very motivated and reliable. We will provide all training.
• Competencies: Strong customer service skills, ability to multi-task, excellent organizational and problem-solving skills, meticulous attention to detail, effective written and verbal communication skills, moderate computer skills (Word, Excel, databases), and a team player attitude.

Benefits & Perks

• Family-friendly work environment.
• Commitment to promoting from within.
• Unique benefits that go beyond just medical and dental coverage.
• Support for maintaining a productive life outside of work.

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