Venue IT Support Representative (Ascend Amphitheater) (Nashville) at Live Nation Entertainment Nashville, TN

Position Overview

Live Nation Entertainment, the world's leading live entertainment and eCommerce company, is seeking a Venue IT Support Representative for the Ascend Amphitheater in Nashville, TN. This role plays a pivotal part in ensuring a seamless IT service experience for venue administrative, operations and production staff. At Live Nation, employee SAFETY is paramount, and we emphasize CARE and EFFICIENCY as we work together to create once in a lifetime experiences for our fans.

Key Responsibilities

• Provide onsite IT troubleshooting assistance to venue administrative, operations and production staff.
• Identify, track and help resolve persistent issues, ensuring that venue technology problems are escalated to the appropriate remote support teams.
• Act as an onsite liaison with remote IT support teams in troubleshooting reported issues with venue technology.
• Serve as the onsite contact and provide guided access for visiting IT service or support providers.
• Assist tour production by establishing artist internet connectivity or fulfilling the terms of artist/tour IT riders prior to and on show day.
• Manage deployment, inventory, and maintenance of onsite IT equipment including POS terminals.
• Develop and leverage a comprehensive understanding of venue network connectivity and deployed technologies.
• Participate in seasonal IT preparation, shutdown, and winterization, as needed.
• Support the extension of existing venue IT infrastructure or implement new infrastructure for special events such as festivals or private events.

Required Qualifications

• High School Diploma or equivalent.
• 2+ years of experience in an IT or IT-related field.
• Strong oral and written communication skills paired with a professional communication style.
• Self-motivated with the ability to independently troubleshoot and reason through challenges.
• Highly organized with strong attention to detail.
• Reliable team player able to work independently and under minimal supervision.
• Ability to adapt to a constantly changing and sometimes stressful work environment.
• Must possess a valid driver's license, have access to a reliable vehicle, and maintain a clean driving record.
• Flexibility to accommodate evening, weekend on-call shifts, holidays, and extended hours for events and summer festivals.

Preferred Qualifications

• Experience with and in-depth knowledge of Apple iOS, MS Windows, and network technologies.