Remote Call Center Representative

Position Overview

As a Remote Call Center Representative, you will assist customers with questions, inquiries, and issues related to their supplemental benefits offered through employers that include Flexible & Health Savings Accounts. You will manage a steady volume of incoming calls from customers while navigating multiple systems.

Key Responsibilities

• Assist customers with questions, inquiries, and issues related to their supplemental benefits.
• Manage a steady volume of incoming calls from customers while navigating multiple systems.
• Provide excellent customer service and communication skills to create positive experiences for customers and clients.
• Demonstrate punctuality and dependability.

Required Qualifications

• Ability to successfully complete a 5-week virtual training class (cannot miss a day of training).
• High-speed internet requirement of 25 download/10 upload. Must be hardwired, no Wi-Fi, wireless or satellite internet permitted.
• Ability to type 25 words per minute.
• Great problem-solving skills.
• Ability to effectively multi-task.
• High school diploma, GED or college degree.
• Excellent communication skills.
• Flexibility to work weekends.
• 6 months of customer service experience.
• Distraction-free workspace.
• Successful completion of a background check, including education & previous employment verification.

Benefits & Perks

• Compensation: Pay Rate is $16.00 an hour.
• Health benefits for you and your family including medical, dental, and vision, starting on day 1 of work!
• Paid time off & fully work from home!
• Plenty of career growth opportunities within the team!