VP Hospitality

Position Overview

Boyd Gaming Corporation has been a leader in the casino entertainment industry in the United States, consistently evolving to retain its position in the market. Our strategic planning and business philosophies have positioned us to maximize value for our shareholders, team members, and the communities we serve. We are seeking a dynamic professional to oversee operations in our Hotel and Food & Beverage divisions, ensuring top levels of service, operational efficiency, and guest satisfaction.

All candidate information will be kept confidential in accordance with EEO guidelines. Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate on the basis of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, disability, or any other protected status.

Key Responsibilities

• Maintain expected levels of service and cleanliness in Hotel and F&B divisions.
• Establish and maintain guest service standards in all respective departments as approved by general management.
• Remain abreast of industry trends and design programs to encourage high levels of team member performance.
• Maintain and update hotel systems and procedures to achieve the highest performance levels.
• Develop and monitor hotel room rates and complete occupancy projections.
• Serve as a key communication link between critical departments such as Hotel, Marketing, Sales, Food & Beverage, and Gaming.
• Provide senior management with recommendations for capital improvements and routine maintenance requests.
• Confer with department heads to formulate plans for servicing business needs.
• Oversee the budgetary processes for the respective departments.
• Collaborate with the Sales department to optimize group sales programs and packages.
• Analyze and address deficiencies or problem areas by providing corrective measures in material, financial, and personnel resources.
• Assist in developing menus and recipes with the Executive Chef and corporate operations team.
• Occasionally assist with related duties at other affiliate properties based on management’s discretion, including travel coordination as needed.
• Regulate and oversee departmental safety protocols.
• Monitor and control food and beverage costs while maintaining productive relationships with Corporate Food and Beverage operations.
• Maintain comprehensive training programs for new hires and periodic refresher training for all departmental team members.
• Develop, implement, and manage a maintenance program; negotiate contracts to ensure safety, convenience, and satisfaction of all guests and employees while protecting property assets.
• Ensure compliance with all regulatory controls and the Pennsylvania Gaming Control Board standards, including extending complimentary services in accordance with the approved comp matrix.

Required Qualifications

• College degree, university program certificate, or five to eight years of progressive management experience in a hospitality environment.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedural manuals.
• Proficiency in writing routine reports and correspondence.
• Strong verbal communication skills and the ability to speak effectively before groups of customers or team members.
• Ability to apply common sense understanding to carry out written, oral, or diagrammatic instructions.
• Proven capability to resolve problems involving several concrete variables in standardized situations; excellent administrative skills are essential.
• General proficiency in Microsoft Word, Excel, and Outlook.
• In-depth knowledge of hotel and food & beverage management along with financial reporting.
• Must qualify for and maintain all regulatory licenses, including licensure required by the Pennsylvania Gaming Control Board, coupled with thorough knowledge of the approved Responsible Gaming Program.