Customer Service - Donor Support Technician

Position Overview

CSL Plasma is seeking a dedicated professional for a Part Time role within the Plasma Center Operations team located in Pontiac, Michigan, United States. In this role, you will prepare donors, donor areas, and equipment for the pheresis process; monitor the procedure by responding to alarms; and maintain accurate donor records using digital tools while upholding strict safety, procedural, and confidentiality standards.

Key Responsibilities

• Prepare the donor, donor area and equipment for the pheresis process.
• Set up the autopheresis machine and monitor the process by responding to alarms or signals.
• Disconnect the donor upon process completion and record incidents using a Personal Digital Assistant (PDA).
• Alert the Group Leader or Supervisor regarding donor flow issues and ensure proper documentation in the electronic donor information management system.
• Uphold Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies while maintaining a clean and efficient work environment.
• Maintain confidentiality of donor and center information and be prepared for cross-training in other areas as needed.

Required Qualifications

• High school diploma or equivalent required.
• Minimum of three (3) months’ work experience in a medical or health provider environment, or an equivalent combination of education and experience.
• Ability to perform basic math calculations.

Benefits & Perks

• Visit Benefits page for more details: https://cslbenefits.com/cslp.