Customer Service Representative/Inside Sales Representative

Position Overview

This Customer Service Representative role is designed to provide excellent service at the counter, on the phone, and via email/fax while driving sales and maintaining strong dealer relationships. You will help educate customers about products, manage orders and inventory, resolve conflicts, and work collaboratively across departments. Compensation: $21.50 - $22.70 hourly. Please note that Saturday hours are required during peak season and on-call availability is expected.

Key Responsibilities

• Superior Customer Service: Address customer needs by answering questions, creating solutions, and ensuring a smooth, efficient sales process. Partner with Territory Sales Managers to enhance dealer relationships and facilitate effective training and literature distribution.
• Sales: Drive branch sales by maintaining house accounts, communicating new product launches, services, prices, and discounts through outbound calls and in-person discussions.
• Conflict Resolution: Manage customer issues including warranties and returns by coordinating with the Branch Manager and relevant departments to ensure adherence to policies and customer satisfaction.
• Order Management: Process orders and quote requests, handle cash, coordinate deliveries with manufacturing, sales, distribution, and external vendors, and monitor shipment dates for timely delivery.
• Relationship Management: Collaborate with all levels of management and peers to maintain open communication and deliver the highest level of service.
• Inventory Management: Provide accurate information on stock availability, perform cycle counts, and replenish showroom inventory as needed.
• Perform other tasks as assigned, including warehouse support and forklift operations for loading and unloading products.

Required Qualifications

• Legally authorized to work in the United States without employer-sponsored work authorization, now or in the future.
• Familiarity with company policies, procedures, and product information is essential.

Benefits & Perks

• Compensation: $21.50 - $22.70 hourly
• Work Conditions: Saturday hours during peak season and on-call requirements.
• Equal Employment Opportunity – We provide a workplace free from discrimination in accordance with all applicable federal and state laws.