Customer Service Representative - Part-Time

Position Overview

As a Customer Service Representative at XPO, you will play a vital role in ensuring accurate billing, resolving documentation discrepancies, and assisting customers with inquiries related to shipments, tariffs, and invoicing. You will work in a dynamic environment within one of the top ten global providers of transportation services. XPO values effective communication, a strong work ethic, and the ability to adapt to various shifts. We are proud to be an Equal Opportunity employer.

Key Responsibilities

• Bill shipments according to applicable tariffs and pricing agreements
• Recognize and resolve documentation errors
• Assist customers with inquiries, including tracing shipments, rate quotes, tariff discrepancies, and billing/invoicing questions
• Perform general clerical duties including answering phone calls, filing, data entry, and billing
• Process over, short and damaged freight along with related documentation for customer resolution
• Walk and/or stand for extended periods on a loading dock that is not climate-controlled and may be slippery

Required Qualifications

• 2 years of customer service experience
• Strong computer, typing, and 10-key skills
• Experience with Microsoft Office
• Available to work a variety of shifts, including days, evenings, nights, and weekends

Preferred Qualifications

• Transportation experience
• Excellent verbal and written communication skills

Benefits & Perks

• Pay starts at $22.01