Certified Medical Assistant - Psychiatric Services

Position Overview

At NATIVE HEALTH we strive to provide the best health care available for urban American Indians, Alaska Natives, and other individuals facing barriers to health and wellness. Our mission is to provide accessible, holistic, patient-centered care that empowers our community to achieve the highest quality health and well-being. In alignment with our vision of "Healthy People in Healthy Communities," the Psychiatric Certified Medical Assistant (PCMA) plays a key role in supporting psychiatric providers and ensuring the smooth operation of our Psychiatric Clinic. Under the direct supervision of the Behavioral Health Coordinator and general supervision of a psychiatric provider, you will assist with patient rooming, gathering baseline clinical data, maintaining accurate clinical records, and supporting our dedicated care team.

Compensation: $20.85 hourly pay

Key Responsibilities

• Provide and promote excellent customer service to visitors, patients, clients, and staff in person and on the phone.
• Screen patients, document findings in the electronic medical record system, and alert the practitioner to any special care needs.
• Assist the practitioner and other professional staff in the delivery of patient care, reinforcing discharge instructions and related deliverables.
• Administer medications under the direction of healthcare professionals and document appropriately in the medical information system.
• Support NATIVE HEALTH as needed to ensure a therapeutic and efficient clinical environment.

Required Qualifications

• Excellent communication skills and outstanding customer service.
• Knowledge of medical terminology, clinic operations, and infection control processes.
• Ability to prioritize duties, remain punctual and dependable, and adjust to unexpected events.
• Proficiency with computer-based applications (Microsoft 365) and electronic health records (NextGen).
• Familiarity with privacy and confidentiality policies and HIPAA regulations, including compliance and reporting.
• Medication administration knowledge and appropriate skills as demonstrated through medical assistant competencies.
• Skills in the use of medical instruments and supplies with cost-efficient utilization.
• Must have a high school diploma or GED.
• Two years of experience as a Medical Assistant in a family practice outpatient setting, including experience with child and adult patients.
• Demonstrated professionalism in demeanor, punctuality, reliability, and the ability to work well in a team.
• Must possess a valid and unrestricted Arizona driver’s license (or obtain one within 30 days of hire), pass a criminal background check, substance abuse testing, and meet immunization, TB skin test, and Basic Life Support (BLS) certification requirements.

Preferred Qualifications

• Certified Clinical Medical Assistant (CCMA) through the National Healthcare Association or a comparable certification from an accredited organization is preferred.
• Bilingual in Spanish/English is preferred.

Benefits & Perks

• Medical, Vision, and Dental Insurance
• Retirement Benefits - Up to 5% Matching Contribution
• Paid Time Off/Sick Leave
• Paid Holidays (12 days)
• Tuition Reimbursement and Educational Leave
• Employee Recognition Program