Club Operations Manager

Position Overview

This role is ideal for a service-driven leader who has thrived in member-focused, high-touch environments and understands what it takes to run a polished operation where relationships matter. The Club Operations Manager will be highly visible on the floor, engaging with members, guiding staff, and ensuring the club operates smoothly day to day. Rather than operating from behind a desk, this position requires someone who enjoys being present, approachable, and involved—welcoming members, handling questions, coordinating services, and stepping in wherever needed to maintain a premium experience. Success in this role comes from balancing strong people skills with practical operational oversight, from events and billing to staff coordination and real-time problem solving.

Salary: $70,000.00 - $100,000.00 per year

Location: In person

Key Responsibilities

• Oversee daily club operations and ensure a consistently high-quality member experience
• Lead, schedule, and coordinate staff across member services, food service, instruction, range operations, and contracted services
• Serve as a primary point of contact for members, including tours, onboarding, documentation, and payment processing
• Maintain a strong on-floor presence, greeting members and addressing questions or concerns in real time
• Coordinate member services such as meetings, lessons, and special requests
• Plan and execute member events and corporate functions
• Manage billing processes and membership renewals using online systems
• Respond to phone and email inquiries from members and prospective members
• Maintain consistent on-site office hours
• Support additional operational or administrative tasks as needed

Required Qualifications

• 3+ years of management experience in hospitality, service, or member-based environments
• Proven ability to deliver high-level customer service and lead teams effectively
• Strong verbal and written communication skills
• Comfortable using computers and common business tools (MS Office, Google Workspace, web-based systems, social media platforms)
• Firearms experience is not required; candidates must meet legal eligibility requirements and successfully pass a background check
• Ability to travel locally and occasionally to other regional locations for training
• Willingness to relocate to Miami
• Valid driver’s license
• Ability to regularly lift and carry up to 50 pounds

Preferred Qualifications

• College degree or equivalent professional experience preferred, but not required

Benefits & Perks

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance