Customer Service Representative

Position Overview

At Impact Home Services, our business is centered on service and we’re passionate about what we do. Our fast-paced environment offers ample opportunity to grow and develop while keeping our technicians booked with quality appointments.

Precision Door Service is seeking an Entry Level Customer Service Representative to join our expanding team. At Precision, we pride ourselves on delivering thebest customer interactionsin the industry.

Key Responsibilities

• Engage face-to-face and over the phone with customers to build excellent relationships.
• Assist in scheduling and booking quality appointments for technicians.
• Enhance your customer service and sales skills while maintaining a professional demeanor.
• Contribute to a positive, energetic, and fast-paced work environment.

Required Qualifications

• Interpersonal and customer service skills with a strong analytical and problem-solving ability.
• Effective multitasking, organizational, and time-management skills.
• Ability to handle a high volume of calls and work cooperatively within a team.
• Excellent written and verbal communication skills.
• Proficient with technology, including Microsoft Office (PowerPoint, Word, Excel).
• Detail-oriented, organized, reliable, and capable of working in a fast-paced environment.
• Must be able to pass a background and drug screening test.
• Valid driver's license with a clean driving record and ability to operate necessary tools.
• Professional appearance with a bright and friendly attitude.

Benefits & Perks

• Compensation:$20.00 per hour
• Health Insurance (Medical, Dental, and Vision)
• Company Paid Life and AD&D Insurance
• Short and Long Term Disability Insurance
• 401(k) Retirement Savings Plan with Company Match (50% of elective deferral up to 4%)
• Paid sick leave, vacation, and holidays
• Sales and Field Education/Training opportunities
• On-the-job training and paid time off
• Shift: Day shift; Weekly: Monday to Friday, with weekends as needed
• Work settings include call center, in-person, and office environments