INFORMATION TECHNOLOGY ASSOCIATE

Position Overview

Located at the DMV Headquarters in Sacramento, the Information Systems Division with the California Department of Motor Vehicles is seeking a motivated Information Technology Associate to support our enterprise ServiceNow platform. This role is ideal for someone early in their ServiceNow career who has a strong technical foundation and is eager to learn, grow, and contribute to a large statewide IT environment. You will assist in platform configuration, support workflow automation, integrate external systems via APIs, and help implement improvements across IT service management processes.

Compensation: $4,935.00 - $9,004.00

Key Responsibilities

• Assist in ServiceNow platform configuration and support workflow automation.
• Integrate external systems via APIs.
• Help implement improvements across IT service management processes.
• Respond to after-hours calls and lead multi-disciplinary IT teams in troubleshooting and resolving issues.
• Contribute to initiatives in a large statewide IT environment.

Required Qualifications

• Must meet the minimum qualification as an INFORMATION TECHNOLOGY ASSOCIATE per the class specification.
• Clear a Background Investigation and Fingerprint/Criminal Record Clearance prior to hire.
• Demonstrate a basic understanding of ServiceNow administration and IT service management.
• Possess eligibility for appointment and the authorization to work in the United States.

Preferred Qualifications

• 1–2 years of IT experience; exposure to ITSM, ITIL, or service desk environments preferred.
• Understanding of ITIL processes (Incident, Change, Problem, Request).
• Basic understanding of ServiceNow administration through professional experience or coursework/certification.
• Ability to troubleshoot technical issues methodically and communicate solutions clearly.
• Strong organizational, documentation, and customer service skills with proven teamwork in a government setting.

Benefits & Perks

• Health, vision, and dental benefits
• Retirement plans (CalPERS) and savings plans (401K and 457b)
• Leave benefits and group insurance (legal and long term disability)
• Employee Assistance Program