Call Center Representative Hybrid

Position Overview

Annapolis ENT, a division of Chesapeake Specialty Care, is hiring a Remote Call Center Representative to work from home Monday through Friday. In this role, you will schedule all appointments and triage patient questions to the Physicians. Starting salary is $16-$18/hr plus benefits.

Key Responsibilities

• Schedule appointments by verifying patient insurance information, demographic details, and reason for visit.
• Address emails and messages in a timely manner.
• Maintain a positive attitude during busy call hours.
• Call patients affected by schedule changes to adjust their appointments.

Required Qualifications

• Strong critical thinking, organizational, and problem-solving skills.
• Ability to work independently.
• Highly effective verbal communication and interpersonal skills, including courtesy, resourcefulness, and efficiency.
• Computer/technology savvy.
• High school graduate or equivalent.
• Ability to remain seated and work on a computer for prolonged periods.

Preferred Qualifications

• Prior call center experience, preferably in a medical office.
• Bilingual in Spanish and English.

Benefits & Perks

• Compensation: $16-$18/hr
• Benefits: Comprehensive benefits package available