Product Manager, Core Banking Operations job at Western Union in Miami, FL, Miami, TX, New York, NY

Position Overview

The Product Manager, Core Banking Operations role is located in Miami, FL, New York, NY, or Austin, TX. This position is responsible for overseeing the daily operations of core banking platforms, driving product success, and ensuring customer needs are met through innovative digital solutions in a fast-paced financial technology environment.

Key Responsibilities

• Oversee the daily operations of core banking platforms to ensure optimal performance and reliability.
• Collaborate with product management, engineering, and operations teams to develop and implement product strategies and roadmaps.
• Monitor and analyze platform performance metrics, identifying areas for improvement and implementing solutions.
• Manage and prioritize the product backlog, ensuring alignment with business goals and customer needs.
• Lead cross-functional teams in the execution of product initiatives, ensuring timely delivery and high-quality outcomes.
• Develop and maintain strong relationships with internal stakeholders and external partners.
• Stay up-to-date with industry trends and best practices, incorporating relevant insights into product operations.
• Lead cross-functional meetings and provide regular communications on project status, escalation issues, and timelines.
• Work with internal and external systems including Mambu, Marqeta, Oracle, and proprietary systems encompassing payments and risk.
• Ensure the effectiveness of core banking systems while identifying opportunities for long-term improvement.

Required Qualifications

• Experience in banking or financial technology within areas such as digital banking, core banking, account opening, money transfers, card processing, payments, or accounting systems.
• Proven experience in product management, operations, or a related role in the banking or financial services industry.
• Strong analytical, critical thinking, and problem-solving skills.
• Excellent cross-functional leadership skills with the ability to work effectively across teams.
• Outstanding verbal and written communication skills.
• Experience with accounting and settlement is a plus.
• Background in working within a payment-focused product team or on banking wallet mobile applications is advantageous.
• Bachelor's degree along with 4+ years of work experience.

Benefits & Perks

• Compensation: Base salary range of $96,000-$159,000 per year plus short-term incentives tied to individual and company performance.
• Access to short-term incentives and multiple health insurance options.
• Accident and life insurance coverage along with access to best-in-class development platforms.
• Location-specific benefits including Flexible Time Off, Medical, Dental and Life Insurance, Tuition Assistance, Student Loan Repayment (for below manager level), Parental Leave, and more.
• Additional benefits such as a $0 Money Transfer Fee Discount Code (Quarterly), Recognition Program "Game Changers", Employee Discount Program, Global Adoption Assistance, Global Scholarship Awards Program, and a 4% Western Union Contribution to 401K.