Customer Service / Warehouse

Position Overview

We are seeking a highly motivated and detail-oriented individual to join our team as a Customer Service & Warehouse Associate. This hybrid role is crucial for ensuring exceptional customer satisfaction and maintaining the efficiency and accuracy of our warehouse operations. Duties will vary from day to day based on circumstances, requiring strong communication skills and the ability to balance both office and physical warehouse responsibilities.

Key Responsibilities

Customer Service (Approximately 50%)

• Communicate with customers via phone, email, and in-person to answer inquiries, process orders, provide product information, and resolve issues promptly and professionally.
• Process customer orders, returns, exchanges, and cancellations using the company's order management system.
• Track shipments, communicate delivery statuses, and coordinate with carriers to resolve shipping discrepancies.
• Maintain detailed records of customer interactions and transactions.
• Act as the primary point of contact for external communication regarding inventory, backorders, and lead times.

Warehouse Operations (Approximately 50%)

• Perform various warehouse tasks including receiving, picking, packing, and shipping orders accurately and efficiently.
• Conduct regular inventory counts and assist in maintaining organized and accurate stock levels.
• Prepare packages for shipment, ensuring proper documentation is included (e.g., packing slips, shipping labels).
• Operate standard warehouse equipment (e.g., pallet jacks, forklifts if certified) in a safe manner.
• Maintain a clean, safe, and organized work environment by adhering to all safety protocols and company standards.

Required Qualifications

• High school diploma or equivalent.
• Proven experience in customer service.
• Prior experience in a warehouse, logistics, or inventory management setting.
• Excellent written and verbal communication skills.
• Proficiency with Microsoft Office Suite and experience using order management or inventory software (e.g., QuickBooks).
• Ability to lift and move objects up to 70# regularly and stand for extended periods.

Preferred Qualifications

• Familiarity with e-commerce platforms and shipping software.
• Valid certification to operate a forklift or other heavy equipment.
• Strong problem-solving skills with a proactive, positive attitude.
• Ability to multitask, prioritize work effectively, and manage time across both desk and floor duties.

Benefits & Perks

• Full benefit package offered, including Medical, Dental, Vision, and 401K.
• Opportunities for cross-training and professional growth.
• A supportive and collaborative team environment.
• Use of cell phones for business purposes only.

Company Description

At BMB Filtration, we aim to help companies run better with end-to-end filtration solutions. The cleaner it is, the better it works! We’re committed to providing the information and customized solutions you need to make your facility run more efficiently.