IT Tech Support Admin Associate

Position Overview

This full-time position in the 12224 Enterprise Corporate - Greater Milwaukee South Region is dedicated to maintaining an optimal Health Information Technology (HIT) environment. The role supports end-users by providing technical troubleshooting, training, and hands‐on support while managing projects such as endpoint fleet management, system implementations, and upgrades. The position requires 40 hours per week (M–F, with 8-hour shifts on either the first or second shift) and may involve on-call support and business travel.

Key Responsibilities

• Ensure the HIT environment functions at an optimal level and that end-user needs are met.
• Provide end-user support including training on new device capabilities, basic operations, network resource access, and security best practices.
• Manage support tickets with timely acknowledgment, effective communication, and proper resolution documentation.
• Contribute to Endpoint Fleet Technology Management by handling analysis, configuration, installation, maintenance, upgrades, and retirement of hardware and software, including 24/7 support and business travel.
• Act as a local field resource for multiple projects such as acquisitions, system implementations, upgrades, and retirements, ensuring compliance with HIT standards.
• Collaborate with cybersecurity teams to proactively monitor and remediate potential threats.
• Participate in the design, development, and deployment of emerging technology initiatives.
• Assess and develop technical solutions by building strong working relationships with technology users.
• Engage in change control activities as prescribed by defined processes.
• Support and implement strategic HIT initiatives that align technology with business goals.

Required Qualifications

• Bachelor's degree or equivalent experience in Computer Science, Information Systems, Engineering, or a related field.
• Minimum 1 year of experience in a complex IT operating environment.
• Excellent interpersonal and technical troubleshooting skills with a positive, customer-focused attitude.
• Strong written and oral communication skills accompanied by superior problem-solving abilities.
• Ability to lift up to 35 pounds, travel to various locations, and perform in both office and clinical settings.

Preferred Qualifications

• Background in Healthcare, Customer Service, or Technology is preferred.

Benefits & Perks

• Compensation: Base compensation based on qualifications, skills, experience, and training with a pay range of $26.10 - $39.15; includes premium pay for shift and on-call duties, incentive pay, and opportunities for annual increases.
• Benefits: Includes Paid Time Off, health and welfare benefits (medical, dental, vision, life, and Short- and Long-Term Disability), Flexible Spending Accounts, family benefits, defined contribution retirement plans with employer match, and educational assistance programs.